Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

ISABELA NUNES

Columbia

Summary

Well-rounded Front Office Specialist possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

House Cleaning

Sweet Sparkle Cleaning
01.2023 - 06.2025
  • - Owner of Sweet Sparkle Cleaning Services since 2023, successfully built and managed a professional residential and office cleaning company from the ground up.
  • - Performed thorough cleaning of residential homes, ensuring all rooms were cleaned to the highest standards.
  • - Managed and prioritized daily cleaning tasks based on client preferences and specific instructions.
  • - Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture.

Front Office Specialist

Wellstar Health System
07.2022 - 01.2023
  • - Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • - Answered office phone and emails to schedule appointments, answer questions and document information.
  • - Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
  • - Collected copays and account balance payments and updated account records.
  • - Warmly welcomed 50-90 patients per shift, coordinated check-in, collected insurance, and directed them to their destination.
  • - Managed 3 phone lines and facilitated over 60+ calls/day with patients, insurance, hospitals and staff.
  • - Provided excellent customer service with a helpful and friendly attitude.
  • - Provided administrative and clerical support via EMR systems and Microsoft Excel.
  • - Smoothly managed the day-to-day front desk operations for a busy OBGYN clinic (5 Medical Doctors, 6 Midwives & 3 Nurses).
  • - Verified Identification and documentation of 90+ daily patients.
  • - Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies.
  • - Analyzed and responded to customer feedback for a 99% satisfaction rating.

Receptionist

Brazilian Wax By Andreia
10.2021 - 07.2022
  • - Facilitated a large volume of incoming calls, acting as the first point of contact.
  • - Managed an efficient and successful appointment booking system.
  • - Determined needs of 40+ visitors/hr and connected them with correct personnel.
  • - Analyzed and responded to customer feedback for a 99% satisfaction rating.
  • - Organized and managed private and financial records while following strict data protection laws.

Assistant

Prime Step Daycare
08.2021 - 10.2021
  • - Maintained a clean environment by changing 30+ diapers daily and sanitizing surfaces.
  • - Created a safe and nurturing childcare environment for up to 15 children aged 9 months to 3 years.
  • - Communicated and coordinated with parents to understand each child’s specific needs.
  • - Administered meals and medications based on dietary restrictions, including allergy meds and intolerances.

Nanny

Private Family
07.2018 - 07.2021
  • - Provided attentive, one-on-one care for a young child, supporting developmental milestones through structured activities and play.
  • - Prepared nutritious meals and snacks, assisted with daily routines, and ensured a safe, clean, and engaging environment.
  • - Build a strong relationship with the family by maintaining open communication and dependability.
  • - Balanced fun and responsibility through educational games, outdoor play, and quiet time.

Education

High School Diploma -

Kell High School
Kennesaw, GA
05.2020

Skills

  • Public Speaking
  • Budgeting Fundraising
  • Social Media Marketing
  • Time Management
  • Organization
  • Research Note Taking
  • CPR/First Aid Certified
  • Records Management
  • Cash Transactions
  • Hospitality Services
  • Fluent in Portuguese, English & Spanish
  • Patient Care

Certification

Certified CPR + First Aid (2025)

LANGUAGES

English: Professional
Portuguese: Professional
Spanish: Professional

Timeline

House Cleaning

Sweet Sparkle Cleaning
01.2023 - 06.2025

Front Office Specialist

Wellstar Health System
07.2022 - 01.2023

Receptionist

Brazilian Wax By Andreia
10.2021 - 07.2022

Assistant

Prime Step Daycare
08.2021 - 10.2021

Nanny

Private Family
07.2018 - 07.2021

High School Diploma -

Kell High School

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