Isabella Cullen
Athens
Summary
Experienced in managing office operations with a focus on document management and invoice processing. Demonstrated ability to maintain accurate records and ensure confidentiality while handling sensitive information. Proficient in utilizing accounting software for data entry and financial reporting, contributing to efficient office functionality. Strong communication skills utilized in customer service roles, effectively addressing inquiries and resolving issues to enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tennessee Valley Appraisal Services
Athens
12.2020 - Current
- Conducted research on various topics as requested by management.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
- Assisted in the preparation of monthly financial statements and reports.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Assisted with payroll processing by entering employee hours into the system.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Server
Yamato Cafe
Athens
01.2018 - 03.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
Server
Shoneys
Athens
06.2017 - 08.2017
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
Education
GED -
Tennessee Department of Education
Athens, TN05-2021
Skills
- Invoice processing
- Document management
- Office equipment maintenance
- Scheduling appointments
- Accounting software
- Data entry
- Customer service
- Communication skills
- Problem solving
- Time management
- Inventory management
- Confidentiality practices
- Office operations
- Financial reporting
- Payroll administration
- Patient scheduling
- Research
- Typing proficiency
- Computer skills
- Phone call answering
- Database administration
- Multi-line phone systems
- Coordination
- Professional and mature
- Microsoft
- Quality assurance
- Task prioritization
- Grammar
- Strong interpersonal skills
- Strategic planning
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Tennessee Valley Appraisal Services
12.2020 - Current
Server
Yamato Cafe
01.2018 - 03.2020
Server
Shoneys
06.2017 - 08.2017
GED -
Tennessee Department of Education