Isabella Mello
Gallatin
Summary
Dynamic Store Manager with a proven track record at Sally Beauty, excelling in inventory control and team building. Enhanced customer satisfaction through effective sales coaching and promotional planning, driving significant sales growth. Skilled in POS systems and adept at leading staff meetings to foster a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Store Manager
Sally Beauty
01.2022 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
Merchandise Coordinator
HomeGoods
06.2019 - 11.2020
- Answered customer questions regarding store merchandise, department information, and pricing.
- Hired new merchandising employees and provided effective training.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Assembled quarter and full-size point of purchase promotional displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Customer Service Representative
Walmart
08.2018 - 06.2019
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Station Camp High School
Gallatin, TNSkills
- Hourly shift management
- Promotional planning
- Store operations oversight
- Leading staff meetings
- Inventory control
- Team building
- Sales coaching
- Customer service
- POS systems & cash handling
Timeline
Store Manager
Sally Beauty
01.2022 - Current
Merchandise Coordinator
HomeGoods
06.2019 - 11.2020
Customer Service Representative
Walmart
08.2018 - 06.2019
High School Diploma -
Station Camp High School