Isabella Moore
Nashville
Summary
Energetic and passenger-driven Flight Attendant dedicated to exceptional customer service. Poised, personable and committed to team-driven environment. Highly skilled in responding to emergency situations, remaining cool under pressure, and maintaining excellent customer relations with a welcoming attitude.
Overview
13
13
years of professional experience
Work History
Flight Attendant
American Airlines
11.2022 - Current
- Read/memorized announcements competently and kept passengers informed through inflight updates.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Advertised and promoted company credit card to passengers while maintaining a peaceful cabin.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Counselor and Caretaker
Camp Firefly
06.2012 - Current
- Lead families (with terminally-ill children) through daily activities
- Strengthened families through Scripture-based encouragement and service
- Provided support, care, and medical assistance to affected child/family at all times
- Maintained friendships with families to share encouragement and support
- Created lifelong memories to strengthen the family as a whole and renew their faith.
Host Coordinator
Lure Fish House
04.2022 - 08.2022
- Managed other hosts to ensure tasks are completed efficiently.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Answered phone calls with grace and professionalism.
- Accepted take-out orders via phone call or in person.
- Responded to guest inquiries and requests in a timely fashion.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Full-Time Caretaker and Nanny
Angela DiSanto
05.2020 - 02.2022
- Provided daily care for two children under 5 years old, including planning age-appropriate activities that encourage and prepare them to achieve developmental milestones
- Performed housekeeping tasks, including cooking healthy meals, doing the children's laundry, and cleaning common areas and play spaces
- Maintained the children's schedules and transported them to school, play dates, and extracurricular activities
- Provided emotional support and care to children at all times, as well as assisting in after-school studies.
Worship Director
2nd Mile Church
11.2018 - 05.2020
- Created and developed weekly worship services
- Recruited and lead singers/musicians to develop a powerful worship experience
- Utilized ProPresenter and Planning Center to organize and deliver weekly updates and information
- Worked with Youth Pastor to create a worship service for Youth Group
- Wrote and directed an Easter production that brought in over 900 people to a 150-person church in one weekend.
Administrative Assistant
Joni and Friends International Disability Center
09.2016 - 10.2018
- Assisted in the management of branded online communities using social media platforms
- Created social media posts for Joni and Friends national accounts and sample social media posts for Area Ministry accounts
- Created 'How-To' documentation and resources for social media best practices to increase visibility, engagement, and traffic across Area Ministry digital platforms
- Assisted in the maintenance of the editorial/content calendar and posting schedule for digital marketing communications
- Assisted the Digital Marketing Services team with ideas and development of marketing campaigns.
Education
Trinity Pacific Christian School
Thousand Oaks, CA05.2016
Skills
- Hospitality
- Regulatory Compliance
- Emergency Response
- Customer Service
- Maintaining Professionalism in Guest Relations
- Team-Leading and Management
- Vocal Teaching and Training
- Public Speaking
- Problem-Solving
- Social Media Content Management
- Counseling
- Childcare
- Caretaking
- Proficient in Planning Center, Pro-Presenter, and Microsoft Office
Timeline
Flight Attendant
American Airlines
11.2022 - Current
Host Coordinator
Lure Fish House
04.2022 - 08.2022
Full-Time Caretaker and Nanny
Angela DiSanto
05.2020 - 02.2022
Worship Director
2nd Mile Church
11.2018 - 05.2020
Administrative Assistant
Joni and Friends International Disability Center
09.2016 - 10.2018
Counselor and Caretaker
Camp Firefly
06.2012 - Current
Trinity Pacific Christian School
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