Isabelle Francisco
Johnson City
Summary
Reliable professional experienced in managing store operations and supervising staff. Known for effective communication and collaboration, consistently delivering exceptional customer service and resolving complaints to ensure a positive dining experience.
Overview
4
4
years of professional experience
Work History
Volunteer
Young-Williams Animal Center
Knoxville
09.2025 - Current
- Assisted with animal care and daily feeding routines at the animal shelter.
- Maintained cleanliness and sanitation of animal enclosures and public areas.
- Collaborated with staff to develop enrichment activities for shelter animals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Shift Lead
Pal's Sudden Service
Gray
07.2022 - Current
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
Education
High School Diploma -
Daniel Boone High School
Gray, TN05-2025
Some College (No Degree) - Biological Sciences
University of Tennessee
Knoxville, TN05-2026
Skills
- Customer service
- Team leadership
- Teamwork and collaboration
- Verbal and written communication
- Adaptability and dependability
- Multitasking and organization
- Reliability and punctuality
Timeline
Volunteer
Young-Williams Animal Center
09.2025 - Current
Shift Lead
Pal's Sudden Service
07.2022 - Current
High School Diploma -
Daniel Boone High School
Some College (No Degree) - Biological Sciences
University of Tennessee