Isabelle Hoeppner
Maryville
Summary
Service-oriented professional with background in guest services supervision. Possess strong skills in customer service, conflict resolution, and team leadership which have been utilized to improve overall guest satisfaction. Standout for ability to train staff, streamline operations and manage budgets while ensuring high standards of guest service. Notably contributed to revenue growth by developing innovative strategies and enhancing overall guest experience.
Overview
2
2
years of professional experience
Work History
BlackBerry Farm
Walland
08.2024 - Current
- Supervised guest services team, enhancing service quality and operational efficiency.
- Developed strategies to improve customer satisfaction and address service gaps.
- Handled escalated complaints professionally and aligned with company guidelines.
- Coordinated with housekeeping and maintenance for timely task completion.
- Monitored staff performance daily, providing constructive feedback for improvement.
- Trained team members on hotel policies and customer service best practices.
- Assisted guests with special requests, ensuring high levels of satisfaction.
- Performed administrative duties including budget preparation and expense monitoring.
Barista
Dunkin' Donuts
Maryville
04.2023 - 02.2025
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2024
Skills
- Customer service
- Staff supervision
- Conflict resolution
- Budget management
- Inventory management
- Service quality improvement
- Team training
- Sales promotion
Accomplishments
- Daughters of 1812 award (JROTC)
Timeline
BlackBerry Farm
08.2024 - Current
Barista
Dunkin' Donuts
04.2023 - 02.2025
High School Diploma -
Penn Foster Career School