Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Martinez-Amos

Nashville

Summary

Versatile and people-centered professional with a Bachelor of Science in Psychology and a strong background in client support, team coordination, and process improvement. Known for empathetic communication, steady problem-solving under pressure, and the ability to guide clients and teams through complex systems with clarity and discretion. Experienced in cross-functional collaboration, digital tools, and workflow management, with a track record of supporting both daily operations and long-term team success.

Overview

5
5
years of professional experience

Work History

Paralegal

Sherwood Boutique Litigation, PLC.
Nashville
07.2022 - Current
  • Managed 70+ active cases simultaneously, coordinating communication between attorneys and clients to ensure timely updates, documentation, and progress.
  • Monitored internal operations through spreadsheets and case management tools; coordinated deadlines, billing, filing, and court schedules.
  • Resolved client issues with empathy and professionalism, promoting firm and client success.
  • Supported the interviewing, onboarding, and training of new hires.
  • Maintained up-to-date digital and physical records, ensuring compliance with internal standards and court requirements.
  • Facilitated thorough case investigation and organized pertinent materials for attorney reference, improving efficiency and readiness for courtroom proceedings.

Legal Intake Specialist

Sherwood Boutique Litigation, PLC.
05.2022 - 07.2022
  • Enhanced the efficiency of client intake and onboarding process.
  • Assisted with implementing new procedural workflows that improved operational efficiency across the administrative team.
  • Delivered prompt, courteous service to prospective clients during high-volume intake periods, supporting the firm's reputation and business growth.
  • Ensured a seamless handoff from intake to the legal team by compiling relevant documentation and verifying client information for accuracy.

Assistant Manager

HOTWORX
Franklin
09.2021 - 05.2022
  • Supported the successful launch of the studio by assisting with pre-opening operations during the construction phase.
  • Coordinated with vendors, technicians, and contractors to oversee studio setup, equipment installation, and technology implementation.
  • Implemented outreach and marketing strategies that increased studio clientele by 61% in one month.
  • Managed daily operations, client services, and staff scheduling.
  • Conducted weekly staff meetings centered on resolving issues and achieving franchise goals.

Sales Associate

HOTWORX
Murfreesboro
06.2020 - 06.2021
  • Supported administrative tracking and membership database management.
  • Led new member tours and product education sessions, driving membership conversions and enhancing client experience.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Education

Bachelor of Science - Psychology

Middle Tennessee State University
Dean’s List Recipient
05-2021

Skills

  • Case management
  • Document drafting
  • Attention to detail
  • Client relationship management
  • Team onboarding and training
  • Scheduling and calendar management
  • Project coordination and workflow management
  • Task prioritization and time management
  • Basic social media and marketing strategy
  • Conflict resolution
  • Tech proficiency and computer literacy

Timeline

Paralegal

Sherwood Boutique Litigation, PLC.
07.2022 - Current

Legal Intake Specialist

Sherwood Boutique Litigation, PLC.
05.2022 - 07.2022

Assistant Manager

HOTWORX
09.2021 - 05.2022

Sales Associate

HOTWORX
06.2020 - 06.2021

Bachelor of Science - Psychology

Middle Tennessee State University

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Isabelle Martinez-Amos