Isabelle Martinez-Amos
Nashville
Summary
Versatile and people-centered professional with a Bachelor of Science in Psychology and a strong background in client support, team coordination, and process improvement. Known for empathetic communication, steady problem-solving under pressure, and the ability to guide clients and teams through complex systems with clarity and discretion. Experienced in cross-functional collaboration, digital tools, and workflow management, with a track record of supporting both daily operations and long-term team success.
Overview
5
5
years of professional experience
Work History
Paralegal
Sherwood Boutique Litigation, PLC.
Nashville
07.2022 - Current
- Managed 70+ active cases simultaneously, coordinating communication between attorneys and clients to ensure timely updates, documentation, and progress.
- Monitored internal operations through spreadsheets and case management tools; coordinated deadlines, billing, filing, and court schedules.
- Resolved client issues with empathy and professionalism, promoting firm and client success.
- Supported the interviewing, onboarding, and training of new hires.
- Maintained up-to-date digital and physical records, ensuring compliance with internal standards and court requirements.
- Facilitated thorough case investigation and organized pertinent materials for attorney reference, improving efficiency and readiness for courtroom proceedings.
Legal Intake Specialist
Sherwood Boutique Litigation, PLC.
05.2022 - 07.2022
- Enhanced the efficiency of client intake and onboarding process.
- Assisted with implementing new procedural workflows that improved operational efficiency across the administrative team.
- Delivered prompt, courteous service to prospective clients during high-volume intake periods, supporting the firm's reputation and business growth.
- Ensured a seamless handoff from intake to the legal team by compiling relevant documentation and verifying client information for accuracy.
Assistant Manager
HOTWORX
Franklin
09.2021 - 05.2022
- Supported the successful launch of the studio by assisting with pre-opening operations during the construction phase.
- Coordinated with vendors, technicians, and contractors to oversee studio setup, equipment installation, and technology implementation.
- Implemented outreach and marketing strategies that increased studio clientele by 61% in one month.
- Managed daily operations, client services, and staff scheduling.
- Conducted weekly staff meetings centered on resolving issues and achieving franchise goals.
Sales Associate
HOTWORX
Murfreesboro
06.2020 - 06.2021
- Supported administrative tracking and membership database management.
- Led new member tours and product education sessions, driving membership conversions and enhancing client experience.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Dean’s List Recipient 05-2021
Skills
- Case management
- Document drafting
- Attention to detail
- Client relationship management
- Team onboarding and training
- Scheduling and calendar management
- Project coordination and workflow management
- Task prioritization and time management
- Basic social media and marketing strategy
- Conflict resolution
- Tech proficiency and computer literacy
Timeline
Paralegal
Sherwood Boutique Litigation, PLC.
07.2022 - Current
Legal Intake Specialist
Sherwood Boutique Litigation, PLC.
05.2022 - 07.2022
Assistant Manager
HOTWORX
09.2021 - 05.2022
Sales Associate
HOTWORX
06.2020 - 06.2021
Bachelor of Science - Psychology
Middle Tennessee State University
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