Savannah Davis
Knoxville,TN
Summary
Proven multitasker and communicator, excelled at Mainstay Suites by enhancing guest satisfaction and team performance. Expert in conflict resolution and analytical problem-solving, significantly improved service standards. Skilled in customer service and time management, achieving high repeat guest rates.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant Manager
Mainstay Suites Extended Stay
09.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Kept accounts in balance and ran daily reports to verify totals.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Collected room deposits, fees, and payments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Hotel Front Desk Receptionist
Comfort Suites
02.2020 - 09.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Bartender
Firebirds Wood Fired Grill
08.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Associate of Science - Business Administration
Roane State Community College
Harriman, TN06-2017
Skills
- Strong Communication Skills
- Analytical Problem-Solving
- Time management
- Attention to detail
- Multitasking and organization
- Customer service
- Conflict Resolution
- Work prioritization
Timeline
Front Desk Assistant Manager
Mainstay Suites Extended Stay
09.2021 - Current
Hotel Front Desk Receptionist
Comfort Suites
02.2020 - 09.2021
Bartender
Firebirds Wood Fired Grill
08.2018 - 01.2020
Associate of Science - Business Administration
Roane State Community College
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