Ishan Jain
Chennai
Summary
An accomplished Sales Individual Contributor with nearly 4 years of experience at Freshworks, currently serving as a Senior Account Executive. Demonstrated success in exceeding sales targets, achieving 168% annual attainment in FY 2024 and securing a place in the President’s Club 2025. Specializes in engaging C-suite and VP-level personas, conducting discovery meetings, outbound cold calling, and leveraging ZoomInfo and LinkedIn Sales Navigator for prospecting.
Overview
4
4
years of professional experience
Work History
Senior Account Executive - US, Commercial
Freshworks
03.2024 - Current
- Achieved 168.57% annual quota attainment in 2024, closing $600K+ USD ARR through a mix of inbound and outbound opportunities, securing a place in the 2025 President’s Club.
- Recognized as "Sales Top Performer" for the Global Commercial Segment in H1 2024 with 175% YTD attainment by June.
- Drove revenue growth by managing inbound leads and executing strategic outbound campaigns, consistently securing high-value accounts.
- Conducted discovery meetings with C-level executives and internal champions to deliver tailored SaaS solutions, building trust and structuring the customer's evaluation timeline to ensure closure within the desired timeframe, creating a win-win situation for both the AE and the customer.
- Collaborated with pre-sales, BDMs, onboarding teams, technical account managers, and CSMs to develop customized solutions, accelerating deal closures and driving long-term success.
- Ranked #1 in the global commercial business unit for outbound pipeline generation and Q2, Q3 & Q4 attainments, managing complex opportunities with 3–9 month sales cycles and effectively engaging C-level executives to align solutions with business goals.
Account Executive - US, Commercial
Freshworks
03.2023 - 02.2024
- Transitioned into the Commercial Business Unit team through internal progression from the role of Enterprise Business Development Manager - US.
- Collaborated with key business units, including BDMs, Presales, CSMs, and Onboarding Teams, to drive revenue growth and enhance post-purchase customer experiences.
- Achieved 103% annual quota attainment in 2023, with three quarters at full target and one month of ramp-up target.
- Recognized as the "Rising Star" for surpassing first-quarter targets and generating the highest outbound pipeline in the team.
- Led successful outbound pipeline generation strategies, leveraging tools such as ZoomInfo intent data and LinkedIn Sales Navigator, building on expertise from previous BDM experience to support the newly formed Commercial Business Unit.
Enterprise Business Development Manager - Outbound
Freshworks
07.2021 - 02.2023
- Proactively generated new business opportunities within the enterprise segment by articulating the complete value proposition of Freshworks solutions.
- Engaged with C-suite executives and VPs across multiple channels, including cold calls, emails, and LinkedIn, to drive interest and conversions.
- Skilled in leveraging sales tools such as LinkedIn Sales Navigator, ZoomInfo, and Outreach for effective prospecting and pipeline building.
- Successfully generated over $1 million pipeline in 2021 through outbound initiatives and awarded with the Ace Of Initiatives award during my tenure in BDM.
- Mentored team members to enhance their understanding of processes and adopt best practices for improved performance.
SDR Intern - UK, SMB
Freshworks
02.2021 - 06.2021
- Selected for the Freshworks Internship Program in 2021 through an off-campus internship drive.
- Worked with the UK SMB SDR team, focusing on reviving lost deal opportunities and re-engaging "not interested" prospects in the CRM.
- Successfully converted the internship into a full-time role at Freshworks.
- Based on strong performance during the internship and demonstrated cold-calling skills, transitioned to the Enterprise BDM team for the North America region supporting the Field Account Executives.
Education
Bachelor of Technology - Civil Engineering
Vellore Institute Of Technology
Chennai, India06-2021
Skills
- Sales methodologies
- Discovery Meetings
- Deal negotiation
- Consultative sales
- Zoominfo Linkedin Sales Navigator Prospecting
- Cold Calling
- Cold Emails
- Chat GPT for Cold Email Sequences
- Conducting Live Product Demo Webinars
- Pitch presentations
- CRM Hygiene
- Sales coaching
- Sales quota achievement
- Cross-functional teamwork
- Business development
- Outbound Pipeline development
- Sales Forecasting
Hobbies
Outside of work, I'm passionate about dance and regularly seek professional training on weekends in various dance forms, including Jazz, Hip-hop, House, Contemporary, Bollywood, and Afro. I also occasionally serve as a substitute dance instructor for beginner-level classes.
Timeline
Senior Account Executive - US, Commercial
Freshworks
03.2024 - Current
Account Executive - US, Commercial
Freshworks
03.2023 - 02.2024
Enterprise Business Development Manager - Outbound
Freshworks
07.2021 - 02.2023
SDR Intern - UK, SMB
Freshworks
02.2021 - 06.2021
Bachelor of Technology - Civil Engineering
Vellore Institute Of Technology
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