Israel McCarthy-Phillips
Memphis
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant
Club Car Wash
memphis
11.2024 - Current
- Consulted with customers to identify their needs and preferences.
- Educated clients on car wash services and membership options available.
- Managed customer inquiries, resolving issues efficiently and professionally.
- Collaborated with management to improve sales processes and customer experience.
- Maintained product knowledge to effectively address customer questions.
- Utilized point-of-sale systems for transaction processing and inventory tracking.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
Customer Service Representative
CUTCO
memphis
04.2023 - 06.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Educated clients on product features and benefits of kitchen cutlery.
Assistant Store Manager
Firehouse Subs
Memphis
04.2022 - 10.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Live Chat Agent
SheIn
memphis
11.2022 - 08.2023
- Assisted customers through live chat by providing timely responses to inquiries.
- Resolved customer issues by troubleshooting and guiding them through solutions.
- Collaborated with team members to ensure consistent customer service standards.
Customer Service Representative
UserTesting
memphis
03.2019 - 10.2021
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Educated clients on product features and benefits of kitchen cutlery.
Education
Accounting
Job Corps
Memphis, TN04-2024
High School Diploma -
Ignitia
Rock Rapids, IA05-2023
Skills
- Department Oversight
- Loss Prevention
- Operations Oversight
- Stock management
- Customer Relations
- Store Organization
- Cash auditing
- Records Management
- Incident Reports
- Records Maintenance
- Mentoring and Coaching
- Customer Service
- Staff Supervision
- Time Management
- Staff Scheduling
- Staff Management
- Store Opening and Closing
- Hiring and Training
- Inventory counting
- Problem-Solving
- Customer Service and Engagement
- Transaction Processing
- Inventory Control
- Order Management
- Employee Scheduling
- Motivational Techniques
- Customer experience
- Team Building and Leadership
- Team Management
- Issue Resolution
Certification
VITA/TCE Certifications
Accounting certification
Education and Training
other,other
Timeline
Sales Consultant
Club Car Wash
11.2024 - Current
Customer Service Representative
CUTCO
04.2023 - 06.2025
Live Chat Agent
SheIn
11.2022 - 08.2023
Assistant Store Manager
Firehouse Subs
04.2022 - 10.2024
Customer Service Representative
UserTesting
03.2019 - 10.2021
Accounting
Job Corps
High School Diploma -
Ignitia