Surendra Ipperla

• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established timeframes
• Maximized performance by monitoring daily activities and mentoring team members
• Developed and implemented business strategies to achieve business goals and stay competitive

• Worked on the new change requests as per the requirement from the client.
• Fixed bugs on different modules.
• Created several droplets for displaying the required content on the UI for the user.
• Created schedulers for processing the data given from third party.
• Worked on integrating Redis Caching system.
• Had taken responsibility to track on the production errors that are happening and resolved them irrespective of the modules.

• Involved in developing enhancements and bug fixing
• Involved end-to-end integration of Listrak, Crowdtwist.
• Performed daily tasks and make sure Orders placed processed smoothly and maintaining websites.
• Taken complete initiative on developing Auto ship Orders on eCommerce Store.

• Worked as a Oracle Commerce support engineer for Molton Brown.
• Developed and Validated the Clint requirements raised as Change Requests.
• Experience with providing application support in a 24×7 environment interacting directly with customers.
• Resolved escalated issues and Monitored software support performance toward response and resolution metrics. And Fix the Issues with Code changes
• Ensures the highest levels of customer satisfaction.
• Handled support tickets related to all Oracle Commerce probe areas like Commerce, Oracle Commerce CA, etc.
• Experience in solving issues in BCC projects Creation and Deployments.

Percentage: 68.9

Percentage: 58.6

Percentage: 54.8