Iswarya K

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Provided ongoing support to client's post-implementation, ensuring long-term success of implemented solutions. Completed 2 successful transitions in 6 months
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines which improved NPS score from -30 to +10
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Created and developed detailed work plans to meet business priorities and deadlines.

• Plan resources for New Hires training, OJT, Upskill, Refreshers
• Effective management of Training throughput, Quality and attrition control
• Map Training & OJT performance with floor metrics and discuss Go-Live for batches to be moved to BAU
• Ensure team is compliant with all Internal and Client based Audits
• Manage performance and development of team of 18 members
• Gather feedback from Internal and External stakeholders and back loop in Training & OJT as applicable
• Pro-actively analyze training needs and propose ideas and implement them through various training
• Represent Training and Embed in any projects run by Operations team
• Showcase Training performance on weekly/monthly basis to both Internal and External stakeholders
• Groom team by Trainer Observations, nominating them through various workshops and involve them in Floor projects other than Training for enhanced exposure
• Directed staff and managed annual capital budget
• Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Evaluated report data to proactively adjust and enhance operations
• Evaluated employees' strengths and assigned tasks based upon experience and training.

Communicate with Client Quality and Operations Team

• Involved in WBR and MBRs reviews with clients and internal stakeholders to review process performance and discuss way forward plans
• Process Improvement projects - Risk Based Monitoring initiated for Payments team, 45% improvement on Payment release shipments
• Involved in RPA projects to minimize TAT for processing shipments
• TAT reduced from 48 to 24 hours basis suggestions provided on BOT development
• Managed and archived quality documentation and participated in internal and external quality audits
• Improved quality processes for increased efficiency and effectiveness
• Provided observations, took measurements and performed tests at various stages according to quality control plan
• Increased customer satisfaction through adherence to quality standards and customer requirements.

• Worked with FoodHub to streamline Training and Operational requirements for New Joiners
• Conducted Skill Gap Analysis
• Map out long-term training plans for internal teams
• Creating Process SOPs for 14 LOBs
• Assess impact of training on employee performance
• Recommended cost-effective solutions to operational challenges
• Facilitating training initiatives and promoting best practices
• Integrating new technologies and promoting adherence to industry standards.