Summary
Overview
Work History
Education
Skills
Languages
DECLARATION
Timeline
Generic
ITHAYAVANAN S

ITHAYAVANAN S

Kanchipuram

Summary

Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.

Overview

12
12
years of professional experience

Work History

AREA MANAGER

CKR RETAIL PVT LTD
01.2025 - 05.2025
  • Developed and implemented strategies to improve customer service and increase sales.
  • Transformed underperforming teams into productive, profitable teams.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Organized promotional events and interacted with community to increase sales volume.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sr. SALES EXECUTIVE

DODLA DAIRY
04.2024 - 01.2025
  • Expanded market presence by pursuing lucrative leads and seeking to close deals.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Recognized and resolved compound problems that effected upper-level management and business initiatives.
  • Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
  • Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Built relationships with customers and community to promote long term business growth.

AREA SALES OFFICER

HEPL PVT LTD
08.2022 - 03.2024
  • Developed strategic sales plans for consistent growth and expansion within assigned territory.
  • Implemented effective time management techniques to balance multiple tasks efficiently without compromising on quality of work or results achieved.
  • Mentored junior sales team members, sharing best practices for improved performance and productivity.
  • Prepared detailed reports on sales performance, industry trends, and competitor activity to inform senior management on market position and potential opportunities for growth.
  • Negotiated favorable contract terms with Distributors & agent, securing long-term business relationships and repeat orders.
  • Analyzed competitor activities to maintain a competitive edge in the market while identifying new opportunities for growth.
  • Monitored sales metrics to identify trends, making adjustments as needed to optimize results.
  • Led sales region to increase sales and boost team morale.
  • Built lasting relationships with Distributors & Dealers through outstanding customer service interactions.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

AUDIT EXECUTIVE

CK'S FOODS PVT LTD
07.2017 - 08.2022
  • DOING IQC AUDIT TO ALL FRANCHISEE OUTLETS & OWN OUTLETS
  • PREPARED REPORTS HIGHLIGHTING OPERATIONAL ISSUES FOR DISSEMINATION ACROSS ORGANISATION
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Interacted with internal staff to improve operational knowledge of relevant tax issues and business implications.
  • Assisted R&D with New product development and execution to facilitate positive outcomes and strengthen business relationships.
  • Collaborated with external auditors to reconcile discrepancies found during concurrent audits while reducing duplicative work efforts.
  • Enhanced audit quality by implementing risk-based procedures and ensuring adherence to regulatory standards.
  • Prepared accurate audit reports that clearly communicated findings and recommendations to management teams.
  • Streamlined internal controls by conducting thorough reviews and recommending effective solutions.
  • Mentored junior auditors by providing guidance on best practices, technical skills, and professional development opportunities.
  • Collected and reported monthly expense variances and explanations.

TELE SALES EXECUTIVE

CK'S FOODS PVT LTD
02.2017 - 07.2017
  • TAKE CAKE ORDERS FROM CUSTOMERS THROUGH THE PHONE
  • ORDERS PLACED NEAREST CUSTOMER LOCATION OUTLETS
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
  • Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented upselling techniques to increase revenue and move product.

TELE SALES EXECUTIVE

THE CAKE WORLD
11.2015 - 02.2017
  • TAKE CAKE ORDERS FROM CUSTOMERS THROUGH THE PHONE
  • ORDERS PLACED NEAREST CUSTOMER LOCATION OUTLETS
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
  • Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented upselling techniques to increase revenue and move product.

SENIOR BUSINESS DEVELOPMENT EXECUTIVE

ING VYSYA BANK PVT LTD
01.2013 - 06.2013
  • CREATE NEW CUSTOMER ACCOUNTS
  • MANAGE BUSINESS RELATIONS WITH EXISTING CUSTOMERS TO INCREASE THE DEPTH OF EXISTING RELATIONSHIPS
  • IDENTIFY SALES OPPORTUNITIES FOR THE BANK BY ACQUIRING NEW CUSTOMERS AND BUILDING NEW RELATIONSHIPS
  • ACHIEVE SALES TARGETA AS ASSIGNED BY THE ORGANIZATION ON A MONTHLY BASIS
  • RECORD AND TRACK ALL ENGAGEMENT ACTIVITIES THROUGH THE CRM SYSTEM
  • COMPLY WITH KYC RULES, REGULATIONS AND LEGISLATION GOVERNING THE FINANCIAL SERVICES INDUSTRY
  • PROVIDED CLIENT SERVICE TO EXISTING CUSTOMER
  • SELLING BANKING PRODUCTS TO CLIENTS. PRODUCT MIGHT INCLUDE EITHER CASA(CURRENT & SAVINGS ACCOUNT), LOANS, BANC ASSURANCE
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

MBA -

KONGU ARTS&SCIENCE COLLEGE
05.2011

BSC -

H.H.THE RAJAH'S COLLEGE
06.2009

HSC -

PSK MATRICULATION HIGHER SECONDARY SCHOOL
06.2004

SSLC -

GOVT HIGH SCHOOL NEIVELY SOUTH
06.2002

Skills

  • Sales strategy
  • Customer service
  • Staff recruitment
  • Operational efficiency
  • Market research
  • Inventory monitoring
  • Sales support
  • Performance management
  • Inventory management
  • Team building
  • Forecasting
  • Standard operating procedures

Languages

TAMIL
ENGLISH

DECLARATION

I HEREBY DECLARE THAT THE ABOVE FURNISHED DETAILS ARE TRUE TO MY KNOWLEDGE.



PLACE:                                                                                                                                                               YOUR'S TRULY


DATE:                                                                                                                                                             (ITHAYAVANAN. S)



Timeline

AREA MANAGER

CKR RETAIL PVT LTD
01.2025 - 05.2025

Sr. SALES EXECUTIVE

DODLA DAIRY
04.2024 - 01.2025

AREA SALES OFFICER

HEPL PVT LTD
08.2022 - 03.2024

AUDIT EXECUTIVE

CK'S FOODS PVT LTD
07.2017 - 08.2022

TELE SALES EXECUTIVE

CK'S FOODS PVT LTD
02.2017 - 07.2017

TELE SALES EXECUTIVE

THE CAKE WORLD
11.2015 - 02.2017

SENIOR BUSINESS DEVELOPMENT EXECUTIVE

ING VYSYA BANK PVT LTD
01.2013 - 06.2013

BSC -

H.H.THE RAJAH'S COLLEGE

HSC -

PSK MATRICULATION HIGHER SECONDARY SCHOOL

SSLC -

GOVT HIGH SCHOOL NEIVELY SOUTH

MBA -

KONGU ARTS&SCIENCE COLLEGE

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ITHAYAVANAN S