Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ITZELA HAMPTON

Cordova

Summary

Compassionate and dedicated social services professional with a strong academic foundation in psychology and extensive hands on experience supporting diverse populations across healthcare, home care, and customer focused environments. Bilingual in English and Spanish, with proven expertise in client advocacy, care coordination, documentation, and crisis de-escalation. Skilled in building trust, maintaining confidentiality, and providing culturally responsive support in high-stress settings. Actively seeking opportunities in social work, counseling support, case management, or human services to enhance community well-being.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Care Provider

Abundant Care LLC
01.2018 - 01.2021
  • Provided client-centered care, coordinated appointments, monitored behavioral changes, and maintained compliant documentation.

Bilingual Customer Service Representative

Juice Plus / Terminix
01.2010 - 01.2018
  • Delivered bilingual support, de-escalated high-stress situations, and protected sensitive client data.

Medical Assistant

Houston Health Department
01.2015 - 01.2016
  • Conducted intake interviews, recorded vitals, assisted with procedures, and supported diverse patient populations.

Education

Associate of Arts - Psychology

Southwest Tennessee Community College

Bachelor of Arts - Psychology

University of Memphis
01.2025

Skills

  • Case Management
  • Client advocacy
  • Bilingual Communication
  • Intake & Documentation
  • Crisis Intervention
  • Patient Education
  • Cultural Competency
  • Organization
  • Child welfare services/case management
  • Effective case management
  • Customer service
  • Problem resolution
  • Microsoft Excel & word
  • Data base management

Certification

  • Certified Nursing Assistant (CNA)
  • Medical Laboratory Technician Training
  • Bilingual: English & Spanish
  • Military Affiliation: Dependent

Languages

Spanish
Native or Bilingual

Timeline

Home Care Provider

Abundant Care LLC
01.2018 - 01.2021

Medical Assistant

Houston Health Department
01.2015 - 01.2016

Bilingual Customer Service Representative

Juice Plus / Terminix
01.2010 - 01.2018

Bachelor of Arts - Psychology

University of Memphis

Associate of Arts - Psychology

Southwest Tennessee Community College
ITZELA HAMPTON