Elijah Queener
Maryville
Summary
Psychology student with hands-on leadership experience in high-pressure environments, currently serving as a Process Assistant at Amazon. Known for staying composed in fast-moving situations, de-escalating conflict, and guiding individuals toward better outcomes through clear, respectful communication. Regularly trusted by senior leadership to model safety conversations and coach behavior in real time. Seeking to transition into a behavioral health role where these skills can be applied more directly to helping people.
Overview
6
6
years of professional experience
Work History
Process Assistant (Supervisor)
Amazon
Maryville, TN
11.2024 - Current
- Lead operations across inbound, outbound, sortation, and problem solve for teams of ~30 associates
- Serve as a consistent point of support and direction, helping team members navigate challenges in real time
- Coach behavioral and performance concerns with a focus on accountability, clarity, and respect
- De-escalate tense situations by maintaining control of the environment, listening actively, and guiding conversations toward resolution
- Selected for weekly safety 'ride-alongs' with Operations Managers, demonstrating effective coaching on at-risk behaviors
- Model proper ergonomic techniques through hands-on demonstration to prevent injury and reinforce safe habits
- Identify and remove operational barriers, including technical disruptions and workflow inefficiencies
- Created a VSM-based recovery process to reduce missed shipments and improve operational accuracy
- Train and mentor new hires, helping them build confidence and adapt to expectations
- Demonstrate Amazon leadership principles including Learn and Be Curious and Insist on the Highest Standards in daily operations
Warehouse Associate
Amazon
Maryville, TN
10.2023 - 11.2024
- Consistently met and exceeded productivity expectations in a high-volume environment
- Quickly learned multiple operational areas, showing adaptability and initiative
- Maintained strong attention to detail under pressure, supporting overall team accuracy and flow
- Demonstrated reliability and work ethic that led to promotion into a leadership role
Supervisor
KANA Hotel Group
Knoxville, TN
04.2023 - 02.2024
- Led housekeeping operations while maintaining team morale and performance standards
- Handled guest concerns directly, resolving issues with empathy and professionalism
- Stepped into gaps across departments to maintain smooth operations
- Supported and trained new team members, reinforcing expectations and consistency
Quality Inspector
JDS Technologies
07.2022 - 04.2023
- Ensured strict adherence to quality standards through detailed inspection processes
- Maintained focus and consistency in a precision-driven environment
Guest Service Representative / Supervisor
KANA Hotel Group
Knoxville, TN
01.2020 - 01.2022
- Managed guest interactions in fast-paced settings, balancing service and problem resolution
- Conducted night audit operations with accuracy and accountability
- Built strong communication skills through constant interaction with diverse individuals
Education
Bachelor of Science - Psychology
Southern New Hampshire University (SNHU)
06.2028
Skills
- Conflict De-escalation
- Behavioral Coaching
- Emotional Intelligence
- Team Leadership
- Communication & Active Listening
- Problem Solving Under Pressure
- Adaptability & Stress Management
- Training & Development
- Safety management
- Workflow management
- Assignment delegation
- Performance monitoring
Timeline
Process Assistant (Supervisor)
Amazon
11.2024 - Current
Warehouse Associate
Amazon
10.2023 - 11.2024
Supervisor
KANA Hotel Group
04.2023 - 02.2024
Quality Inspector
JDS Technologies
07.2022 - 04.2023
Guest Service Representative / Supervisor
KANA Hotel Group
01.2020 - 01.2022
Bachelor of Science - Psychology
Southern New Hampshire University (SNHU)