Summary
Work History
Education
Skills
Languages
Timeline
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Ivan Pena

Cookeville

Summary

Dynamic BDC Manager at Cookeville Honda with expertise in CRM software and sales coordination. Proven track record in enhancing service quality and streamlining communication, leading to improved efficiency. Skilled in contract negotiation and performance evaluation, driving successful marketing plans and traffic generation strategies. Committed to achieving sales goals through effective coaching and forecasting.

Work History

BDC Manager

Cookeville Honda
  • Assisted in managing customer inquiries and resolving issues to enhance service quality.
  • Facilitated communication between departments to streamline information flow and improve efficiency.
  • Learned CRM software functionalities, ensuring accurate data entry and customer tracking.

Education

Highschool -

Miami Beach High School
Miami Beach, FL
06.1984

Skills

  • Market strategies
  • Sales coordination
  • Performance evaluation
  • Salesforce
  • Social media updating
  • Marketing plans
  • Contract negotiation
  • Sales coaching
  • Sales forecasting
  • Pricing strategies
  • CRM software
  • Internet sales management
  • Traffic generation

Languages

Spanish
Full Professional
English
Full Professional

Timeline

BDC Manager

Cookeville Honda

Highschool -

Miami Beach High School

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Ivan Pena