Ivan Williams
Memphis
Summary
Dynamic Revenue Quality Analyst with a proven track record at FedEx Freight, excelling in financial analysis and strategic management. Adept at enhancing customer satisfaction through effective communication and detail-oriented auditing processes. Skilled in utilizing advanced data management techniques to drive revenue growth and improve operational efficiency.
Overview
21
21
years of professional experience
Work History
Revenue Quality Analyst - Audit/Implementation Specialist
Fedex Freight
Memphis
11.2020 - Current
- To provide support for revenue quality in post-implementation, focusing on customer pricing agreements, contract implementation, and quality standards. Under direct supervision, participate in the financial analysis of diverse business proposals, the development of business plans/strategic plans, and provide ongoing guidance to management.
- Conduct market research to identify improvements in customer satisfaction initiatives.
- Utilizing FedEx Freight and enterprise systems, update, maintain, and audit customer pricing information, focusing on revenue growth and quality.
- Audit and implementation to ensure revenue is captured.
- Under direct supervision, participate in the preparation and analysis of data from multiple financial and operational systems, effectively summarizing and presenting results.
- Support the production of forecasts, annual business plans, and long-range plans, incorporating current and historical information that aligns with company financial objectives.
- Develop positive working relationships with functional departments and operations, and be able to provide direct financial support.
- Use, develop, and maintain processes, information systems, and software.
- Use financial analysis, data management, and modeling techniques to develop new capabilities around key revenue quality performance metrics.
- Participate in special projects driven by current company needs, or business conditions.
- Comply with all applicable laws, regulations, as well as company policies, and procedures.
- Perform other duties as required.
Finance Specialist
Baptist Memorial Health Care
Memphis
01.2020 - 11.2020
- Responsible for the timely follow-up and completion of all insurance billing functions, both paper and electronic claims. Performs other duties as assigned.
- Verifies, bills, and collects all insurance and TPA claims on a daily basis, according to payer guidelines.
- Handles telephone communication with patients, insurance companies, and other hospital personnel.
- Works on all insurance denials via paper and/or electronic methods in work queues.
- Maintains credit balance reports to ensure prompt and accurate refunds, and/or adjustments to accounts.
- Monitors all electronic and/or paper claim statuses. i.e. Medicare, follow-up spreadsheet, etc.
- Completes assigned goals.
Internal Auditor
City of Memphis
Memphis
05.2017 - 06.2019
- Ensures compliance with established internal control procedures by examining records, reports, operating practices, documentation, and building relationships within departments.
- Collects and analyzes data to detect deficient controls, fraud, non-compliance with laws, regulations, policies, procedures, and departmental management policies.
- Maintains a high degree of confidentiality and secures information with government workpapers.
- Complete audit work papers by documenting fieldwork, findings, and support documentation.
- Test, design, and evaluate internal controls by completing risk assessments, corrective action plans to improve workflow processes, and conducting monitoring activity reports.
- Follow and stay current with Generally Accepted Government Auditing Standards.
- Auditor in charge of conducting inventory audits: destructions, retentions, and transfers of property and evidence (i.e. Police services and cash handling of various departments.
- Auditor in charge of evaluating the City's compliance with the National Automated Clearing House Association (NACHA) guidelines, as well as the Housing and Community Development (HCD) department's policies, procedures, and standard operating procedures.
Facilities Manager
SPPlus Corporation
Memphis
05.2010 - 02.2017
- Managed facility operations through effective leadership, developing client relationships, and superior customer service.
- Coached management on communication tactics with staff and customers regarding organizational changes, process improvement, rules, and policies/procedures.
- Provided feedback to all departments and levels of management on brand consistency with outbound communications, and developed positive relationships with other businesses and vendors.
- Ensured that all proper security and cash control procedures are followed by all employees.
- Performed general accounting duties such as accounts payable, payroll, and petty cash.
- Assisted with hiring, training, monitoring, and conducting performance evaluations.
- Monitored and reviewed all damage claims. Implement all policies and procedures to ensure compliance with all OSHA laws.
- Developed strategic plans and initiatives for process improvement to enhance productivity.
Assistant Operations Manager
Enterprise Rent A Car
Memphis
04.2008 - 05.2010
- Managed daily branch operations, including business strategies, marketing, human relations, and performance evaluations, to improve process and productivity.
- Coordinated with internal business divisions, agency partners, and local vendors to provide effective and efficient delivery of marketing communication materials.
- Improved overall skill levels of the sales team through training, mentoring, and team building.
- Developed, planned, and executed business practices to educate sales representatives on key learning topics, product development/improvement, internal controls, and compliance regulations.
- Analyze, research, and implement company improvement initiatives.
- Maintained and developed independent relationships with peers and all functional levels within the facilities (operations services, systems, branches, etc.).
- Prepared recommendations based on system knowledge and analysis to improve revenue performance, to meet business goals, and objectives.
Branch Manager
Wells Fargo Financial
Memphis
12.2004 - 02.2008
- Managed daily operations of a full service branch; including product sales, marketing, compliance, training and monitoring employees in accordance with company objectives.
- Advised clients on mortgage, interest rates credit cards, automobile and personal loan options.
- Informed employees and customers on any updates/changes with financial laws, regulations, company rates, policies and procedures, etc.
- Targeted both online and walk-in customers by designing a multi-pronged and comprehensive marketing strategy.
- Established procedures for custody and control of assets, private records and loan collateral/securities to ensure safe keeping of confidential documentation.
- Oversaw process improvement initiatives for improvement in work flow process gaps.
- Conducted HR training, coaching, mentoring, performance evaluations for staff.
- Evaluated daily development issues to improve overall operations for effectiveness and efficiency.
Education
BBA - Business Administration
University of Memphis
Memphis, TNSkills
- Leadership
- Highly proficient typing
- Writing skills
- Communication skills
- Administration
- Effective at working independently and in cooperation with others
- Time management
- Project management
- Application programs: Word, PowerPoint, Excel, Outlook
- Strategic management
- Human relations
- Lead fast-paced, challenging environments
- Detail-oriented
- Creative thinking
- Customer service
- Cash handling
- Accounts payable
- Audit/implementation
- Supply chain management
Timeline
Revenue Quality Analyst - Audit/Implementation Specialist
Fedex Freight
11.2020 - Current
Finance Specialist
Baptist Memorial Health Care
01.2020 - 11.2020
Internal Auditor
City of Memphis
05.2017 - 06.2019
Facilities Manager
SPPlus Corporation
05.2010 - 02.2017
Assistant Operations Manager
Enterprise Rent A Car
04.2008 - 05.2010
Branch Manager
Wells Fargo Financial
12.2004 - 02.2008
BBA - Business Administration
University of Memphis