Ivette Johnson
Brentwood
Summary
Transformational Executive Leader and Vice President of Product Development with over 20 years of experience in product innovation and digital transformation. Expertise in developing people-first cultures that enhance employee performance and engagement. Proven ability to align product strategies with business objectives and implement large-scale digital initiatives. Notable achievements include delivering innovative solutions that empower experts to enhance customer experiences across various channels.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President, Product Development
Asurion
Nashville
08.2022 - Current
- Lead product teams supporting in-home delivery and setup, call center operations, and North America uBreakiFix stores.
- Drive end-to-end product strategy across three channels, impacting millions of customers annually.
- Foster a culture of collaboration, inclusion, and growth while delivering measurable improvements in revenue recovery, operational efficiency, and NPS.
- Spearheaded digital transformation initiatives to modernize CRM, scheduling, and retail platforms.
- Built and scaled expert enablement tools that improved training, reporting, and customer satisfaction.
- Established a culture of empowerment, mentoring leaders and building high-performing teams.
Senior Director, Product Development
Asurion
Nashville
04.2016 - 07.2022
- Oversaw product management for Asurion’s largest program: Device Protection Services serving global carriers.
- Directed cross-functional squads (PMs, engineers, UX designers) to deliver seamless digital and agent experiences.
Director, Product Transformation & Applications
Asurion
Nashville
01.2014 - 03.2016
- Created products that reimagined claims, repair, and triage workflows across all channels (voice, online, agent).
- Partnered with engineering and UX teams to build best-in-class claims and fulfillment solutions.
Director, Customer Care – Lean/Six Sigma Program
Asurion
Nashville
12.2011 - 12.2013
- Drove process improvements that reduced costs and improved both agent and customer experiences.
Director, New Product Introduction – Global Supply Chain
Asurion
Nashville
06.2009 - 12.2011
- Managed new device introductions for global insurance programs, ensuring readiness across supply chain and operations.
- Led team of 14 direct reports, scaling launches across international manufacturing sites.
Director, Quality & Continuous Improvement
Asurion
Nashville
10.2008 - 05.2009
- Owned quality programs for Asurion’s Technical Assistance Center.
Sr. Engineering Manager
Dell
Nashville
01.2002 - 01.2008
- Designed and executed manufacturing innovations that doubled capacity and improved workflow efficiency.
- Led vendor selection and procurement, aligning capital investments with product growth.
Operations Manager
Dell
Nashville
01.2001 - 01.2002
- Improved expert training programs, boosting proficiency by 20% and reducing onboarding time by 30%.
Senior Quality Engineer
Dell
Nashville
01.2000 - 01.2002
- Standardized processes that reduced product defects by 15% and managed new product pilots to ensure compliance.
Education
B.S. - Industrial Engineering
University of Puerto Rico
MayagüezExecutive Education Program -
Vanderbilt University
NashvilleSkills
- Product strategy and data analysis
- Digital transformation
- Product management
- Customer experience enhancement
- Cross-functional leadership
- Agile methodologies
- Collaborative culture
- Process optimization
Websites
Certifications And Skills
English, Spanish (Bilingual), Product Strategy, Customer Experience, Data Analysis, Process Improvement
Affiliations
- Board member of Walk with Us non profit organization mission to drive awareness and financial support for pediatric rehabilitation services in the state of Tennessee.
Certification
2024 HITEC-KPMG Board Readiness Program
Languages
Spanish
Native/ Bilingual
Timeline
Vice President, Product Development
Asurion
08.2022 - Current
Senior Director, Product Development
Asurion
04.2016 - 07.2022
Director, Product Transformation & Applications
Asurion
01.2014 - 03.2016
Director, Customer Care – Lean/Six Sigma Program
Asurion
12.2011 - 12.2013
Director, New Product Introduction – Global Supply Chain
Asurion
06.2009 - 12.2011
Director, Quality & Continuous Improvement
Asurion
10.2008 - 05.2009
Sr. Engineering Manager
Dell
01.2002 - 01.2008
Operations Manager
Dell
01.2001 - 01.2002
Senior Quality Engineer
Dell
01.2000 - 01.2002
B.S. - Industrial Engineering
University of Puerto Rico
Executive Education Program -
Vanderbilt University
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