Ivette Pena
Knoxville
Summary
Seasoned bilingual Probation Officer (8 years) offering expertise in the development of public outreach initiatives and strong advocacy networks targeted at diverse and underserved communities. High level of performance in relationship-building, decision-making and communicating.
I am looking to further my love for the community and education by committing myself to an invested career of a Contract Specialist! I am currently a seasoned criminal specialist who is well established in US Government jobs and requirements. I have gifted negotiation skills while proficiently regulating compliance. I pride myself in being a focused top notch administrator with extensive experience in case management and negotiations. I provide well rounded knowledge of legal concepts and contracts. With my solid background and strategic management skills I know I would be a great asset to your company!
Overview
16
16
years of professional experience
Work History
Probation Officer
Knox County Probation
12.2017 - Current
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Completed reports on behalf of court and associated legal entities.
- Researched each case thoroughly to strengthen case outcomes.
- Provided Spanish interpretation and translation (bilingual)
- Helped resolve probationer issues with housing, employment and healthcare.
- Initiated crisis intervention by following official crisis communication plans and training.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Screened offender referrals and completed intake interviews and paperwork.
- Performed thorough legal research to strengthen case arguments.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Suggested special community service rehabilitation programs to help further support offenders.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Verified social and legal history information of individual probationers.
- Handled over 200 full-cycle caseloads per month.
- Performed both pre-sentence and pre-parole investigations.
- Wrote progress reports and testified under oath at court hearings.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Maintained compliance with all legal statutes, policies and procedures.
Pediatric Neurology
Lee Memorial Hospital
01.2011 - 02.2016
- Triage Patients
- Urgent call triage line english and spanish patients (bilingual).
- Documented pediatric patient care to maintain accurate and complete medical records.
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Participated in professional organizations and conferences, remaining current on new developments in pediatric surgery.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Interpretation services in neurology, cardiology, ENT and surgery
- Patient call back report via EMR EPIC
- New hire training
Volunteer
Lee Memorial Hospital
12.2011 - 03.2013
- Instrument delivery to OR
- Preparing surgery case carts
- Maintaining surgical instruments, stocked appropriately
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Office Manager
Marin Construction
02.2009 - 12.2011
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
South College
Knoxville, TN06-2019
Associates in Criminal Justice - Criminal Justice
South College
Knoxville, TN08-2016
Skills
- Risk and needs assessments
- File reviews
- Cognitive behavioral training
- Substance abuse
- Corrections experience
- Intake procedures
- Witness testimony
- Research/due diligence
- Interviewing expert
- Urinalysis testing
- Outreach programming
- Court report documentation
- FLUENT IN [ENGLISH, SPANISH]
- Firearm basic training
- Exceptional communicator
- Training and mentoring
- Team building
- Courtroom testimony
- Verbal and written communication
- Public speaking
- Behavioral assessment
- Efficiency
- Court testimony
- Accuracy
- Proficient in [Word, Teams, Excel, JIMS, Equinox, PowerPoint]
- Data gathering
- Case management
- Court filings
- Case planning
- Data collection
- Crisis intervention techniques
- Clerical support
- Documentation
- Behavioral counseling
- Court procedures
- Substance abuse treatment
- Policy updates
- Problem solving expertise
- Report writing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Probation Officer
Knox County Probation
12.2017 - Current
Volunteer
Lee Memorial Hospital
12.2011 - 03.2013
Pediatric Neurology
Lee Memorial Hospital
01.2011 - 02.2016
Office Manager
Marin Construction
02.2009 - 12.2011
Bachelor of Science in Criminal Justice - Criminal Justice
South College
Associates in Criminal Justice - Criminal Justice
South College
Similar Profiles
Karyn LeeKaryn Lee
Assistant Principal at Knox County SchoolsAssistant Principal at Knox County Schools
Roman FrakesRoman Frakes
CORRECTIONAL OFFICER at Knox County Sheriff's OfficeCORRECTIONAL OFFICER at Knox County Sheriff's Office
JESSICA TAPIAJESSICA TAPIA
Computer Science Teacher at KNOX COUNTY SCHOOLSComputer Science Teacher at KNOX COUNTY SCHOOLS