Ivy Jernigan
Estill Springs,TN
Summary
Dynamic Team Leader with a proven track record at the State of Tennessee, excelling in performance evaluation and crisis intervention. Fostered a culture of continuous improvement, enhancing team productivity and customer satisfaction. Adept at coaching and mentoring, By using strong problem-solving skills, I effectively resolved conflicts and also built strong community partnerships to support families in need.
Overview
30
30
years of professional experience
Work History
Team Leader
State of Tennessee
Tullahoma, TN
01.2001 - 11.2024
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered six team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering positive and collaborative work environment for seven counties in TN.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Oversaw quality control measures, maintaining high standards
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong community relationships, leading to trust and positive outcomes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Optimized customer experience by delivering support services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Family Service Worker
State of Tennessee
Winchester, TN
11.1994 - 01.2001
- Maintained confidential records and documentation in database.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Safeguarded children's welfare through thorough risk assessments and timely interventions in high-risk cases.
- Established strong partnerships with community organizations, working together to address systemic issues affecting families in region.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Facilitated successful reunification between children and their birth parents through consistent support and evidence-based interventions.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Liaised with community organizations and provided resource and treatment referrals.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Performance evaluation
- Team building
- Customer satisfaction
- Data management
- Effective communication
- Crisis intervention
- Continuous improvement
- Leadership
- Time management
- Multitasking
- Organizational skills
- Active listening
- Decision-making
- Data analysis
- Coaching and mentoring
- Complex Problem-solving/conflict resolution
Timeline
Team Leader
State of Tennessee
01.2001 - 11.2024
Family Service Worker
State of Tennessee
11.1994 - 01.2001
Bachelor of Science - Psychology
Middle Tennessee State University