Ivy Jernigan
Estill Springs,TN
Summary
Dynamic Team Leader with a proven track record at the State of Tennessee, excelling in performance evaluation and crisis intervention. Fostered a culture of continuous improvement, enhancing team productivity and customer satisfaction. Adept at coaching and mentoring, By using strong problem-solving skills, I effectively resolved conflicts and also built strong community partnerships to support families in need.
Overview
30
30
years of professional experience
Work History
Team Leader
State of Tennessee
01.2001 - 11.2024
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered six team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering positive and collaborative work environment for seven counties in TN.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Oversaw quality control measures, maintaining high standards
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong community relationships, leading to trust and positive outcomes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Optimized customer experience by delivering support services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Family Service Worker
State of Tennessee
Winchester, TN
11.1994 - 01.2001
- Maintained confidential records and documentation in database.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Safeguarded children's welfare through thorough risk assessments and timely interventions in high-risk cases.
- Established strong partnerships with community organizations, working together to address systemic issues affecting families in region.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Facilitated successful reunification between children and their birth parents through consistent support and evidence-based interventions.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Liaised with community organizations and provided resource and treatment referrals.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Performance evaluation
- Team building
- Customer satisfaction
- Data management
- Effective communication
- Crisis intervention
- Continuous improvement
- Leadership
- Time management
- Multitasking
- Organizational skills
- Active listening
- Decision-making
- Data analysis
- Coaching and mentoring
- Complex Problem-solving/conflict resolution
Timeline
Team Leader
State of Tennessee
01.2001 - 11.2024
Family Service Worker
State of Tennessee
11.1994 - 01.2001
Bachelor of Science - Psychology
Middle Tennessee State University
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