Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Ivy Scoggin

Rockvale

Summary

Lead Supervisor with expertise in pet care management, team leadership, and customer service. Proven ability to maintain facility sanitation, administer medications, and enhance team performance through effective training and guidance. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2026
2026
years of professional experience

Work History

Lead Supervisor

PetSuites
Murfreesboro
11.2022 - 06.2025
  • Supervised daily operations in pet care and boarding facility.
  • Maintained cleanliness and sanitation of pet areas consistently.
  • Handled customer inquiries and resolved issues effectively.
  • Collaborated with team to implement new service offerings for pets.
  • Monitored pet behavior to ensure safety and well-being during stays.
  • Conducted regular inventory checks of supplies and equipment needed.
  • Trained new hires on company policies, procedures, and processes.
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Ensured compliance with safety regulations and industry standards.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Administered medications to animals as required, ensuring their health and well-being.

House and Pet Sitter

Self Employed Web
Murfreesboro
  • Provided reliable care for pets in clients' homes during absence.
  • Followed specific instructions for pet feeding, exercise, and medication routines.
  • Communicated effectively with clients regarding pet needs and updates.
  • Built trust with pets through consistent, gentle handling and attention.
  • Demonstrated flexibility by adapting to various pet personalities and needs.
  • Followed specific instructions from clients regarding how they would like their home cared for while they are away.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Provided loving attention to all animals in care while maintaining a safe environment for them at all times.

Education

High School Diploma -

Rockvale High School
Rockvale, TN
07-2022

Skills

  • Pet care management
  • Inventory control
  • Customer service
  • Medication administration
  • Facility sanitation
  • Team leadership
  • Time management
  • Problem solving
  • Workflow management
  • Safety protocols
  • Training and mentoring
  • Attention to detail
  • Self motivation

Affiliations

  • I am an avid reader, I enjoy fan-fictions and supernatural stories, including any mythology books.
  • I also enjoy car audio shows that my family competes in together.

Accomplishments

  • I was a member of the Girl Scouts of America from 6th grade until my junior year in high school. I enjoyed the chance to fund raise, sell cookies and meet so many of my follow scouts through out the years. We completed 120hrs of community service to earn our silver badges. During my time with the girl scouts I earned over 100 patches for various actives from cookie sales, to building book cabinets for free books for the community, and doing community service .

References

References available upon request.

Timeline

Lead Supervisor

PetSuites
11.2022 - 06.2025

House and Pet Sitter

Self Employed Web

High School Diploma -

Rockvale High School

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Ivy Scoggin