Ivy Sherrill
Crossville
Summary
Customer-focused professional with extensive experience in the service industry, committed to enhancing client satisfaction and fostering a positive environment. Seeking a full-time position to develop skills and expertise beyond temporary roles. Quick learner dedicated to continuous improvement and making meaningful contributions to team success.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
Crossville
10.2025 - Current
- Provided personalized recommendations to enhance customer shopping experience.
- Engaged customers through effective communication to accurately identify needs and preferences, improving personalized shopping experience.
- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's online shopping platform for effective product sourcing.
- Processed customer orders efficiently through digital channels and apps.
- Ensured accurate order fulfillment by verifying product selections and details.
- Collaborated with team members to improve service delivery strategies.
Customer Service
Lowes
Clarkrange
05.2025 - 10.2025
- Provided exceptional customer service while leading by example.
- Provided excellent customer service with a positive attitude.
- Handled all customer service inquiries quickly and professionally.
- Provided customer service support for inquiries and complaints.
- Greeted visitors and provided customer service assistance.
- Assisted with training new customer service representatives.
- Implemented processes for tracking customer service satisfaction levels.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Followed company policies while providing exceptional customer service.
- Answered questions from customers regarding product availability, pricing, returns.
- Provided assistance with online orders and returns of products.
- Established processes for tracking returns, exchanges, refunds, credits, warranties.
Customer Service Cashier
Cumberland Mountain General Store
Clarkrange
06.2024 - 05.2025
- Operated cash register and processed customer transactions efficiently.
- Collected credit card and cash payments to complete transactions for customer orders.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all guests.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness and organization of the checkout area and store displays.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Managed inventory levels by restocking merchandise as needed throughout the store.
- Answered incoming phone calls from customers regarding product availability.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Waitress/Cashier
Ah Mah and Son
Crossville
08.2023 - 03.2024
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in menu explanations and provided recommendations to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Handled cash and processed payments efficiently at the end of meals.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Developed positive relationships with regular customers through friendly conversation.
- Trained new staff on restaurant policies and best practices for service.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
Education
Animal Science
Roane State Community College, Crossville, Tn
Crossville, TN 08.2025 - 12.2025
Skills
- E-commerce operations
- Online sales
- Online customer support
- Order fulfillment
- Payment processing
- Inventory management
- Customer engagement
- Customer satisfaction
- Sales techniques
- Negotiation tactics
- Merchandising proficiency
- Product knowledge
- Supplier coordination
- Store displays
- Multitasking capacity
- Organizational skills
- Conflict resolution
- Teamwork and collaboration
- Team member motivation
- Excellent communication
- Effective communication
- Dining area maintenance
- Supply restocking
- Budget tracking
- Customer service
- Budget tracking
Cumberland Mountain General Store
- While working at the General Store I assisted more than just a cashier. I was part of running the store. I took care of many things when it came to money, inventory, the vendors, and the social media of the store.
- I had to represent the store and take care of it on a more professional level. When the owner was away my coworkers and I were expected to run the store.
- I consider this job one of my more greater accomplishments, it taught me a lot about how businesses work and was an amazing environment to be a part of.
Timeline
Digital Personal Shopper
Walmart
10.2025 - Current
Animal Science
Roane State Community College, Crossville, Tn
08.2025 - 12.2025
Customer Service
Lowes
05.2025 - 10.2025
Customer Service Cashier
Cumberland Mountain General Store
06.2024 - 05.2025
Waitress/Cashier
Ah Mah and Son
08.2023 - 03.2024