Joseph Ortega
Hixson
Summary
Experienced with managing logistics operations and coordinating supply chain processes. Utilizes strategic planning and operational efficiency to improve workflow. Track record of effective team leadership and inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OTC Industrial Technologies
10.2024 - Current
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed key knowledge in air supply industry, material procurement, and customer invoicing.
Inventory Clerk
Kelly Services
04.2024 - 10.2024
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
Logistics Supervisor
Sese Industrial Services US Corp
08.2023 - 02.2024
- Trained, scheduled and evaluated 30 employees.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Enhanced employee performance through targeted training programs and regular feedback sessions.
- Monitored production levels and implemented measures to increase output.
Parts Coordinator
Lincoln Electric Automation
04.2023 - 08.2023
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.
- Participated actively in continuous improvement initiatives leading changes that positively impacted daily operations and team performance.
Warehouse Supervisor
DB Schenker
02.2019 - 02.2023
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Acting Supervisor
Sustainable Corrugated
08.2017 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized scheduling to ensure full coverage during peak hours without over-staffing, balancing customer service with cost efficiency.
Education
High School Diploma -
Dalton High School
Dalton, GA05-2014
Skills
- Inventory management
- Operations management
- Quality assurance
- Safety program development
- Hazard identification
- 5S methodology
- 8D methodology
- Payroll Software Knowledge
Accomplishments
- Achieved exceeding KPIs of >99.98% by completing inventory audits with accuracy and efficiency.
- Collaborated with team of 15 in the development of new work site..
- Documented and resolved quality assurance which led to Quality Control Committee creation and management.
- Resolved shipping issues and minimized shipping inaccuracy through JIT packaging implementations.
- Improved internal leadership development through cross-training motivation. Resulting in 8 leads, 6 supervisors.
- Improved department collaboration and overall work environment satisfaction; significantly reducing turn over ratios.
Certification
- HAZMAT - 49CFR Training
- 5S methodology
- 8D methodology
- CPR Training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
OTC Industrial Technologies
10.2024 - Current
Inventory Clerk
Kelly Services
04.2024 - 10.2024
Logistics Supervisor
Sese Industrial Services US Corp
08.2023 - 02.2024
Parts Coordinator
Lincoln Electric Automation
04.2023 - 08.2023
Warehouse Supervisor
DB Schenker
02.2019 - 02.2023
Acting Supervisor
Sustainable Corrugated
08.2017 - 02.2019
High School Diploma -
Dalton High School
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