Jacey Roden
Estill Springs
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Trustworthy and dedicated with experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Energetic and adaptable, bringing positive attitude and commitment to student success. Well-versed in educational techniques and classroom management, with strong communication and organizational skills. Dedicated to creating supportive learning environment and fostering academic growth.
Developed strong classroom management and instructional skills in educational environment, seeking to transition into new field. Demonstrated ability to adapt quickly and maintain positive learning atmosphere. Ready to bring these transferrable skills to new professional challenge.
Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Franklin County Schools
Winchester, TN
08.2025 - Current
- Delivered engaging lesson plans to support diverse learning needs.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with full-time teachers to ensure curriculum continuity.
- Adapted instructional materials for various educational levels and subjects.
- Provided individualized attention to students, fostering academic growth.
- Implemented classroom management strategies to enhance student engagement.
- Mentored new substitute teachers on effective teaching practices.
- Contributed to school events and activities, promoting community involvement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Integrated technology into lesson plans, increasing student interest and participation in subjects.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Pharmacy Technician
Walgreens
Tullahoma, TN
06.2025 - Current
- Managed prescription processing to ensure accuracy and compliance with regulations.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Developed strong knowledge of pharmacy inventory management systems for efficient stock control.
- Trained new staff on pharmacy protocols and customer service standards.
- Implemented workflow improvements that enhanced patient satisfaction scores.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Collaborated with healthcare professionals to optimize patient medication therapies.
- Oversaw daily operations, ensuring adherence to safety and quality guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Customer Service Representative
Kroger
Decherd, TN
10.2023 - 06.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing using CRM systems to ensure accuracy and timely delivery.
- Collaborated with team members to streamline communication processes, improving service response times.
- Provided product information and troubleshooting support, increasing customer confidence in purchases.
- Trained new hires on customer service protocols and system navigation for better integration.
- Engaged in regular performance reviews to maintain high standards of service quality and consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Kroger
Decherd, TN
10.2023 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety and sanitation standards.
- Handled cash management duties, including balancing registers at end of shifts to ensure accuracy.
- Trained new cashiers on operational procedures and customer service best practices to ensure consistency.
- Resolved customer complaints promptly, fostering positive relationships and enhancing loyalty.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Pharmacy Technician
Kroger
Decherd, TN
06.2024 - 11.2024
- Processed and dispensed medications accurately to ensure patient safety.
- Assisted pharmacists in managing inventory levels and medication supplies.
- Educated patients on proper medication usage and potential side effects.
- Collaborated with healthcare professionals to resolve prescription-related issues.
- Maintained compliance with pharmacy regulations and safety standards.
- Implemented process improvements to enhance workflow efficiency within the pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Associate of Science - Teaching
Motlow State Community College
Tullahoma, TN05.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Classroom organization
- Group and individual instruction
- Verbal and written communication
- Group instruction
- Complex Problem-solving
- Behavior modeling
- Safety awareness
- Disciplinary procedures
- Differentiated instruction
- Discipline
- Elementary education
- Student records management
- Organizational growth
- Creative problem solving
Timeline
Substitute Teacher
Franklin County Schools
08.2025 - Current
Pharmacy Technician
Walgreens
06.2025 - Current
Pharmacy Technician
Kroger
06.2024 - 11.2024
Customer Service Representative
Kroger
10.2023 - 06.2025
Cashier
Kroger
10.2023 - 06.2025
Associate of Science - Teaching
Motlow State Community College