Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jacie Paulson

Chattanooga

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Transaction Settlement Lead

eXp Realty
10.2021 - Current
  • - Lead transaction operations for real estate agents and teams, ensuring accurate processing and regulatory compliance.
  • - Deliver coaching and mentoring to peers, empowering performance and reducing escalation volume.
  • - Support process automation and system alignment across cloud platforms.
  • - Champion a coaching-first leadership model that improves team efficiency and satisfaction.

Transaction Settlement Trainer

eXp Realty
09.2020 - 10.2021
  • - Facilitated onboarding and created targeted training programs for transaction staff.
  • - Enhanced team performance by reducing error rates and elevating agent satisfaction.

Agent/Team Manager

Redfin Corporation
12.2016 - 04.2020
  • - Managed a successful real estate team, generating $11M+ in revenue.
  • - Delivered homebuyer education and high-touch client service.
  • - Used data and coaching to improve agent output and satisfaction.

Realtor / Assistant to Broker

Posh Properties
04.2015 - 12.2016
  • - Developed marketing, training, and client acquisition strategies.
  • - Maintained positive client relationships and managed transactions from listing to close.

Education

Bachelor of Science - Psychology

University of Michigan
Ann Arbor, MI
05.2005

Master of Science - School Psychology

Florida Atlantic University
Boca Raton, FL
05-2008

Skills

  • Account Management
  • Customer Service Excellence
  • Transaction Compliance
  • Team Leadership
  • Coaching & Development
  • Client Relationship Management
  • Conflict Resolution
  • Process Optimization
  • Slack
  • SkySlope
  • Oracle
  • TRX
  • Microsoft Office Suite
  • Coda
  • Hubspot

Websites

Timeline

Transaction Settlement Lead

eXp Realty
10.2021 - Current

Transaction Settlement Trainer

eXp Realty
09.2020 - 10.2021

Agent/Team Manager

Redfin Corporation
12.2016 - 04.2020

Realtor / Assistant to Broker

Posh Properties
04.2015 - 12.2016

Bachelor of Science - Psychology

University of Michigan

Master of Science - School Psychology

Florida Atlantic University

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Jacie Paulson