Jack Moore
Murfreesboro
Summary
Dynamic Account Manager with a proven track record at Russell Landscape Group Inc., excelling in client relations and customer service. Enhanced client retention through relationship building and proactive problem resolution. Skilled in project management and team training, driving productivity and ensuring successful outcomes in diverse account portfolios.
Overview
7
7
years of professional experience
Work History
Account Manager
Russell Landscape Group Inc.
02.2022 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Operations Manager
Landscape Services Inc
02.2018 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Bachelor of Arts - Business Management
Birmingham Southern College
Birmingham, AL05-1988
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Team Training
- Project management
Timeline
Account Manager
Russell Landscape Group Inc.
02.2022 - 08.2025
Operations Manager
Landscape Services Inc
02.2018 - 10.2022
Bachelor of Arts - Business Management
Birmingham Southern College
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