Jack Voss
Murfreesboro,TN
Summary
Dynamic student with expertise in customer service and conflict resolution, honed at Georgetown Wine & Spirits. Proven ability to enhance customer loyalty and satisfaction through strategic product selection and genuine attention. Skilled in inventory management and fast flexible learning, demonstrating adaptability and multitasking. Successfully trained teams, ensuring operational excellence and safety compliance. Have repeatedly proven a capacity to work odd and inconsistent hours in conjunction with university studies, with the last 3 years of experience consisting of 7 day weeks between classes and work when semester is in session, with an average amount of obligations each week including commute coming to 70 hours, not including various time completing homework.
Overview
5
5
years of professional experience
Work History
Liquor Store Clerk
Georgetown Wine & Spirits
09.2021 - Current
- Assisted customers in selecting products, enhancing overall shopping experience, preferring the method of getting customers the best product for the cheapest price they can to keep them coming back.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels with years of documentation on inventory counts, as well as ensuring that products are well organized and easily accessible both on shelf and in storage.
- Trained multiple iterations of employees on store policies and efficient methods.
- When the manager/owner is unavailable, took over all duties except ordering of products, including documenting payroll, receiving deliveries, and handling emergencies.
- Repeatedly displaying efficiency and store knowledge, at times completely restocking $3,500-$8,000 worth of inventory in 1 to 2 hours on chaotic or understaffed days.
Game Master
Murfreesboro Escape Rooms(Stones River) Previously Known as Locked Escape Game
06.2021 - 12.2021
- Facilitated immersive gaming experiences, ensuring participant engagement and satisfaction.
- Developed and implemented game scenarios, enhancing overall gameplay dynamics and enjoyment.
- Trained new Game Masters on operational procedures and customer service protocols.
- Monitored gameplay sessions for adherence to safety standards and rules compliance.
- Worked with management at the time to develop an "online escape room" using the ongoing pandemic as inspiration.
Education
Bachelor of Science - Fermentation Science
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Cleanliness and organization
- Excellent and repeatedly affirmed customer service and assistance
- Multitasking
- Capable handling high stress verbal and/or physical altercations
- Building customer loyalty
- Conflict resolution tactics
- Loss prevention
- Moderate spirit and beer expertise
- Adaptable and flexible
Timeline
Liquor Store Clerk
Georgetown Wine & Spirits
09.2021 - Current
Game Master
Murfreesboro Escape Rooms(Stones River) Previously Known as Locked Escape Game
06.2021 - 12.2021
Bachelor of Science - Fermentation Science
Middle Tennessee State University