Morgan Westcott
Chattanooga
Summary
A driven professional seeking a collaborative, team focused environment that values communication that encourages the use of my skills of training, organization, and adaptability.
Overview
6
6
years of professional experience
Work History
E-Commerce Associate
Cranks Trading Card Gallery
Chattanooga, TN
12.2024 - Current
- Implemented quality control measures for incoming inventory
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Operation of multiple online storefronts that use different policies.
Registered Behavior Technician Mentor
Hopebridge Autism Therapy Center
Murfreesboro, Tennessee
08.2023 - 11.2024
- Facilitated social skills groups for children with Autism Spectrum Disorder.
- Maintained accurate records of all sessions conducted with students.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Trained new hires on all aspects of the job, including behavior intervention, skill acquisition, and data collection
Cashier
Belk Department Store
Murfreesboro, Tennessee
12.2022 - 08.2023
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Issued receipts, refunds, credits, or change due to customers.
Rock Climbing Program Manager
Middle Tennessee State University
Murfreesboro, Tennessee
08.2019 - 07.2023
- Developing training programs for new hires based on feedback, and meeting with team members to review progress and address issues.
- Reviewed customer feedback to identify potential areas of improvement.
- Collaborated with and developed crossover efforts with other departments within MTOP and across MTSU.
- Organize logistics and safety for outdoor trips for groups ranging from 5 to 20 people.
- Was responsible for research, purchasing, and repair of equipment for the rock climbing wall as well as equipment for outdoor rock climbing trips
Competitive Climbing Coach
Climb Murfreesboro
Murfreesboro, Tennessee
10.2022 - 05.2023
- Created individualized plans and monitored the progress of athletes toward set objectives.
- Organized and implemented training sessions, drills, and exercises to improve technique, agility, and strength.
Floor Associate
Academy Sports Outdoors
Chattanooga, TN
05.2021 - 08.2021
- Processed payments for purchases using cash registers or point-of-sale systems.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Assisted customers with locating merchandise in the store.
Floor Associate
Build A Bear Workshop Inc
Chattanooga, TN
05.2019 - 08.2019
- Providing a customer-driven experience through high-end customer service in a team environment.
- Assisted with point-of-sales, stocking, and other store responsibilities.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2023
Skills
- Project Organization and Management
- Developing and executing employee training
- Conflict Resolution with both employees and clients
- Inventory maintenance and record keeping
Timeline
E-Commerce Associate
Cranks Trading Card Gallery
12.2024 - Current
Registered Behavior Technician Mentor
Hopebridge Autism Therapy Center
08.2023 - 11.2024
Cashier
Belk Department Store
12.2022 - 08.2023
Competitive Climbing Coach
Climb Murfreesboro
10.2022 - 05.2023
Floor Associate
Academy Sports Outdoors
05.2021 - 08.2021
Rock Climbing Program Manager
Middle Tennessee State University
08.2019 - 07.2023
Floor Associate
Build A Bear Workshop Inc
05.2019 - 08.2019
Bachelor of Science - Psychology
Middle Tennessee State University