Morgan Westcott
Chattanooga
Summary
A driven professional seeking a collaborative, team focused environment that values communication that encourages the use of my skills of training, organization, and adaptability.
Overview
6
6
years of professional experience
Work History
E-Commerce Associate
Cranks Trading Card Gallery
12.2024 - Current
- Implemented quality control measures for incoming inventory
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Operation of multiple online storefronts that use different policies.
Registered Behavior Technician Mentor
Hopebridge Autism Therapy Center
08.2023 - 11.2024
- Facilitated social skills groups for children with Autism Spectrum Disorder.
- Maintained accurate records of all sessions conducted with students.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Trained new hires on all aspects of the job, including behavior intervention, skill acquisition, and data collection
Cashier
Belk Department Store
12.2022 - 08.2023
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Issued receipts, refunds, credits, or change due to customers.
Rock Climbing Program Manager
Middle Tennessee State University
08.2019 - 07.2023
- Developing training programs for new hires based on feedback, and meeting with team members to review progress and address issues.
- Reviewed customer feedback to identify potential areas of improvement.
- Collaborated with and developed crossover efforts with other departments within MTOP and across MTSU.
- Organize logistics and safety for outdoor trips for groups ranging from 5 to 20 people.
- Was responsible for research, purchasing, and repair of equipment for the rock climbing wall as well as equipment for outdoor rock climbing trips
Competitive Climbing Coach
Climb Murfreesboro
10.2022 - 05.2023
- Created individualized plans and monitored the progress of athletes toward set objectives.
- Organized and implemented training sessions, drills, and exercises to improve technique, agility, and strength.
Floor Associate
Academy Sports Outdoors
05.2021 - 08.2021
- Processed payments for purchases using cash registers or point-of-sale systems.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Assisted customers with locating merchandise in the store.
Floor Associate
Build A Bear Workshop Inc
05.2019 - 08.2019
- Providing a customer-driven experience through high-end customer service in a team environment.
- Assisted with point-of-sales, stocking, and other store responsibilities.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2023
Skills
- Project Organization and Management
- Developing and executing employee training
- Conflict Resolution with both employees and clients
- Inventory maintenance and record keeping
Timeline
E-Commerce Associate
Cranks Trading Card Gallery
12.2024 - Current
Registered Behavior Technician Mentor
Hopebridge Autism Therapy Center
08.2023 - 11.2024
Cashier
Belk Department Store
12.2022 - 08.2023
Competitive Climbing Coach
Climb Murfreesboro
10.2022 - 05.2023
Floor Associate
Academy Sports Outdoors
05.2021 - 08.2021
Rock Climbing Program Manager
Middle Tennessee State University
08.2019 - 07.2023
Floor Associate
Build A Bear Workshop Inc
05.2019 - 08.2019
Bachelor of Science - Psychology
Middle Tennessee State University
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