Jackie Vargas
Antioch
Summary
I am a recent graduate with a Bachelor of Science in Information Technology from Trevecca Nazarene University, with a concentration in Cybersecurity and Digital Forensics. Through my coursework and hands-on projects, I have developed foundational experience in areas such as system security, networking, databases, and basic programming, along with exposure to hardware and troubleshooting.
In addition to my technical background, I bring several years of customer-facing experience where I strengthened my communication, problem-solving, and adaptability skills. I have experience diagnosing and resolving technical issues in fast-paced environments, which has helped me build a strong foundation for IT support and systems-related roles. I am bilingual in English and Spanish and am eager to continue growing my skills in a professional IT environment
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Pottery Barn Outlet
Antioch
09.2025 - Current
- Provide customer support and product guidance using clear communication and active listening to ensure a positive shopping experience.
- Assist with merchandising, inventory systems, and sales floor organization, reinforcing attention to detail and operational efficiency.
- Support team coordination and store presentation standards to strengthen productivity and customer satisfaction.
Sales Associate
Home Depot
Antioch
07.2024 - 09.2025
- Assisted with troubleshooting and restoring functionality of ticket/order machines and computer systems under guidance, demonstrating problem-solving under pressure.
- Assisted customers with product and technical questions, leveraging customer service as a foundation for IT support skills.
- Mentored new employees in the paint department, supporting training, communication, and knowledge transfer.
- Supported marketing and signage setup, applying organization and process improvement skills.
Sales Associate
Lowe's
Nashville
02.2020 - 07.2024
- Guided customers in selecting tools, paints, and garden systems, highlighting analytical thinking and solution-oriented support.
- Delivered accurate transactions and maintained inventory, emphasizing reliability and attention to detail.
- Collaborated across departments during high-volume periods, strengthening teamwork and adaptability.
- Trained in Ballymore and forklift operation, demonstrating commitment to workplace safety and equipment handling.
Education
Bachelor of Science - Information Technology, Cybersecurity & Digital Forensics
Trevecca Nazarene University
Nashville, TN 01.2021 - 05.2026
Skills
- Python – basic knowledge; continuing to develop through coursework and projects
- Excel – experience with data organization and basic analysis tools
- Raspberry Pi – hands-on experience setting up and troubleshooting hardware projects
- PowerPoint – skilled in creating clear, professional presentations
- Project Management – applied in academic and team-based IT projects
- Team Collaboration – strong teamwork skills from class labs and workplace experience
Courses
- Digital Forensics
- Network Security/Cryptography
- Elementary Data Structures & Algorithms
- Intrusion Detection/Crisis Management
- IT Project Management
- Intro to Entrepreneurship/Small Business
Projects
- Robotic Car Project: Built and programmed a robotic car using Raspberry Pi and Python, integrating basic automation and logic for navigation and obstacle avoidance. (Programming in Python, Block coding)
- ResolveIT Help Desk Dashboard: Designed and developed a web-based IT support dashboard to manage and track support requests. Features include ticket submission, prioritization, assignment, and status tracking, improving organization and visibility of IT issues. (HTML, CSS, JavaScript)
- Breed Needs UX Design App: Designed and prototyped a mobile application in Figma focused on helping users understand dog breed needs, with an emphasis on user experience and usability testing. (Figma / UX Design)
Certification
- Python Essential Training - LinkedIn Learning
- CompTIA CySA+ (CS0-002) Cert Prep: Compliance & Assessment - LinkedIn Learning
- Agile Foundations - LinkedIn Learning
- Project Management Foundations: - LinkedIn Learning
Languages
- English
- Spanish
https://www.linkedin.com/in/jackie-vargas-755988261
Timeline
Sales Associate
Pottery Barn Outlet
09.2025 - Current
Sales Associate
Home Depot
07.2024 - 09.2025
Bachelor of Science - Information Technology, Cybersecurity & Digital Forensics
Trevecca Nazarene University
01.2021 - 05.2026
Sales Associate
Lowe's
02.2020 - 07.2024