Jackie Vargas

Nashville

Summary

Proactive IT professional with extensive experience in supporting technology environments across office and stadium operations. Skilled in troubleshooting technical issues and providing user assistance, leveraging hands-on expertise in system support and problem-solving. Effective communicator in team settings, consistently delivering reliable solutions under pressure.

Work History

Information Technology Intern

Nashville Soccer Club

Nashville

05.2026 - 08.2026

Provide day-to-day IT support across office and stadium environments, assisting with hardware, software, and network troubleshooting.
Manage help desk tickets and end-user support, including Active Directory and Exchange Online account administration.
Support Dell and Mac device setup, diagnostics, and repair troubleshooting, including Apple device enrollment via MDM solutions.
Assist with network operations such as wireless access point configuration, SSID setup, VLAN support, firewall access, and connectivity troubleshooting.
Gain exposure to enterprise tools including Cisco Meraki networking solutions and Arctic Wolf while supporting IT operations during live stadium events

Sales Associate

Home Depot

Antioch

06.2024 - 08.2025

Troubleshot and restored functionality of ticket/order machines and computer systems, showcasing problem-solving under pressure.
Assisted customers with product and technical questions, leveraging customer service as a foundation for IT support skills.
Mentored new employees in the paint department, demonstrating leadership, training, and knowledge transfer.
Supported marketing and signage setup, applying organization and process improvement.

Education

Bachelor of Science - Information Technology, Cybersecurity & Digital Forensics

Trevecca Nazarene University

Skills

Systems & Networking: Active Directory, Exchange Online, Windows environments, basic network troubleshooting, wireless connectivity support, VLAN and firewall concept exposure, Apple MDM exposure
Hardware & Devices: Dell and Mac troubleshooting, device setup and diagnostics, basic repair support, endpoint deployment support
Cybersecurity & Monitoring (Foundational): Wireshark, introductory SIEM concepts, Cisco Meraki exposure, Arctic Wolf security monitoring exposure, basic log awareness

Programming & Scripting: Python, Java, SQL/MySQL, basic PowerShell, HTML/CSS
Tools & Platforms: Microsoft 365, Windows OS, Linux basics, Excel, Raspberry Pi
Soft Skills: Problem-solving, communication, teamwork, fast-paced environment adaptability, technical troubleshooting

Projects

AI-Powered Robotic Car: Built and programmed a robotic car with Raspberry Pi and Python, integrating AI-based controls for navigation and obstacle avoidance. (Programming in Python)
Career & Internship Readiness Study: Conducted a student survey; applied data mining techniques in Excel; authored a formal report and presented findings. (Business Analytics/Intelligence)
UX Design App: Designed and prototyped a mobile application with a focus on user experience and usability testing. (Foundations of UX Design)

Certification

Python Essential Training - LinkedIn Learning
CompTIA CySA+ (CS0-002) Cert Prep: Compliance & Assessment - LinkedIn Learning
Agile Foundations - LinkedIn Learning
Project Management Foundations: - LinkedIn Learning

Websites

https://www.linkedin.com/in/jackie-vargas-755988261

Languages

English
Spanish

Timeline