Summary
Overview
Work History
Skills
References
Timeline
Generic

Jaclyn Salgado

Cookeville

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business, and I genuinely enjoy my field.

Overview

7
7
years of professional experience

Work History

Business Owner

Self Employed
02.2020 - Current
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Executive

Two Ten Jack
09.2022 - Current
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Supported needs of 32- person wait staff who attended to specific needs of countless customers daily for a Japanese-southern fusion restaurant with social relevancy and intentionality.

Restaurant Server

Seven Senses Food & Cheer
02.2020 - 01.2024
  • Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Apply comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Have a general wide knowledge of food and food preparation techniques, resulting in an ability to correctly answer and respond to somewhat complicated questions and requests of guests.

Restaurant Server

Crawdaddy's West Side Grill
06.2017 - 02.2022
  • Greeted new customers, discussed specials and took drink orders.
  • Running sidework and strong teamwork was VERY important at this job, as this particular building was very large, multi-level, and sometimes wait times surpassed 2 hours.

Skills

  • Cool Under Pressure
  • Servsafe Certified
  • Guest Flow
  • Order Management
  • Multitasking Abilities
  • Professionalism
  • Interpersonal Skills

References

  • Greg Heatherly - General Manager of XP Services (931) 607-7637
  • Jay Albrecht - Owner of Seven Senses Food and Cheer (931) 261-5546
  • Kristern Moser - General Manager/ Sysco Distribution Management (931) 265-9856
  • Chris Rynd DC - Tullahoma Spine and Wellness PC Chiropractor (931) 539-5857


Timeline

Customer Service Executive

Two Ten Jack
09.2022 - Current

Business Owner

Self Employed
02.2020 - Current

Restaurant Server

Seven Senses Food & Cheer
02.2020 - 01.2024

Restaurant Server

Crawdaddy's West Side Grill
06.2017 - 02.2022

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Jaclyn Salgado