Jaclyn Wilbanks
Crossville
Summary
Experienced in processing business and monthly reports across multiple departments, ensuring accuracy and compliance with regulations. Demonstrated ability to review applications from third parties, complete necessary documentation post-underwriting, and manage premium billing and deposits efficiently. Proven track record in resolving customer inquiries and identifying process improvements to enhance operational efficiency. Strong attention to detail and effective communication skills facilitate cross-department collaboration and project management.
Overview
9
9
years of professional experience
Work History
Processor
The Plateau Group
Crossville
08.2016 - Current
- Process business and monthly reports in multiple departments and optional products.
- Review and process applications from third parties to ensure accuracy before submitting them to underwriters. Complete applications once underwriting process is completed.
- Create, process and bill daily for premium payments along with daily deposits of premiums paid.
- Ensure compliance with all applicable regulations, laws, and guidelines.
- Take agent/customer calls to resolve issues and/or questions.
- Identify areas where processes can be improved upon to increase efficiency and productivity.
Education
High School Diploma -
Cumberland County High School
Crossville, TN05-1996
Skills
- Application processing
- Regulatory compliance
- Billing
- Customer service
- Process improvement
- Issue resolution
- Attention to detail
- Time management
- Cross-department collaboration
- Effective communication
- Project management
- Teamwork and collaboration
- Records management
- Punctual and dependable
- Data entry
- Multitasking and organizing
Timeline
Processor
The Plateau Group
08.2016 - Current
High School Diploma -
Cumberland County High School