Jacob Binkley
Ashland City
Summary
Dynamic retail professional with proven success at True Religion, excelling in team leadership and customer service. Achieved double-digit sales growth while enhancing employee engagement and operational efficiency. Skilled in money handling and problem-solving, consistently fostering a positive shopping experience and driving key performance indicators.
Overview
4
4
years of professional experience
Work History
Assistant Manager
True Religion
Nashville, Tennessee
07.2024 - Current
- Assisted store manager w/ training new employees in product knowledge, The 5 E's, cash handling procedures, and all loss prevention tools.
- Partnered w/ store manager on creating a culture that focuses on embracing the brand and engage all staff members while educating our customers.
- Helped oversee the daily operations of the store, managing staff and inventory control, which resulted in a decrease in snatch and grabs, defeated sensors and overall customer and employee experience
- Assisted the team in delivering key results for 6 months straight in sales plan and comp sales which resulted in double digit increases in both categories and over 1.6 million dollar in sales and double digit increases in all company focused KPI's
Lead/Front End Supervisor
Express
Nashville, Tennessee
09.2023 - 06.2024
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Greeted customers entering store, responding promptly to needs.
- Completed point-of-sale transactions, maintaining control of cash at registers.
- Planned, organized, and controlled operations of front-end area.
Assistant Store Manager
Steve Madden
Ashland City, Tennessee
02.2022 - 09.2023
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Maintained organized store environment for customer and employee health and safety.
- Ensured compliance with all store policies and procedures.
- Held employees accountable and corrected issues to achieve high standards.
- Performed regular audits of merchandise displays and stock levels.
- Led floor sets following plan-o-grams to update store appearance.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
Education
High School Diploma -
Jo Byrns High School
Adams, TNSkills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Day to day Operations
Timeline
Assistant Manager
True Religion
07.2024 - Current
Lead/Front End Supervisor
Express
09.2023 - 06.2024
Assistant Store Manager
Steve Madden
02.2022 - 09.2023
High School Diploma -
Jo Byrns High School