Jacob Bradley
Nashville
Summary
Dedicated and results-driven hospitality professional with extensive experience in hotel operations, guest relations, and team supervision. Proven track record of leading staff to exceed service expectations, improve efficiency, and increase overall guest satisfaction. Skilled in managing daily hotel functions and implementing strategies that can improve team efficiency and uphold brand standards. Seeking a management role where I can apply my leadership skills and operational knowledge to elevate service quality and team performance.
Overview
2026
2026
years of professional experience
Work History
Bell Service Captain Opryland Hotel
Towne Park
02.2024 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to bell staff.
Team Leader Hermitage Hotel
Towne Park
07.2021 - 01.2024
- Presented in daily standup meetings with the General Manager of the hotel
- Trained workers in service policies, safety requirements and specifics of hotel including Forbes trainings
- Worked effectively in fast-paced environments.
Auto Mechanic Assistant
Bradley Construction
2019 - 2020
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Inspected cars to diagnose problems and perform repairs.
Education
Jones College of Business - Finance
Middle Tennessee State University
Murfreesboro, TNSkills
- Team management
- Policy enforcement
- Employee motivation
- Complaint resolution
- Multitasking and organization
Timeline
Bell Service Captain Opryland Hotel
Towne Park
02.2024 - Current
Team Leader Hermitage Hotel
Towne Park
07.2021 - 01.2024
Auto Mechanic Assistant
Bradley Construction
2019 - 2020
Jones College of Business - Finance
Middle Tennessee State University