Jacob Cummins
Gallatin
Summary
Certified, entry-level Emergency Medical Technician (EMT) with county emergency services dispatch experience. Strong in emergency assessment, communication, and decision-making under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunicator
Sumner County Emergency Communications Center
09.2023 - Current
- Enhanced multi-agency coordination by relaying critical information during active incidents.
- Streamlined call management using CAD and radio systems for efficient operations.
- Ensured accurate documentation of incidents to support investigations and officer safety.
- Recognized as “Telecommunicator of the Year 2024” by Director Michael Guthrie.
Residential Service Apprentice Electrician
Hiller Plumbing, Heating, Cooling, & Electrical
12.2022 - 09.2023
- Facilitated successful installation of residential electrical systems, enhancing customer satisfaction and safety.
- Executed troubleshooting of electrical systems, resolving issues to ensure optimal functionality and performance.
- Applied comprehensive safety procedures on job sites, promoting a secure working environment for all personnel.
- Utilized technical knowledge to accurately diagnose electrical problems, leading to effective solutions and repairs.
Customer Service Associate
Lowe’s
10.2020 - 12.2022
- Ensured a safe shopping environment by adhering to store safety compliance protocols.
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing knowledgeable assistance and product recommendations.
- Maintained store safety compliance through regular inspections and immediate reporting of hazards.
Education
Emergency Medical Technician (EMT) Certificate -
Volunteer State Community College
Gallatin, TN12.2025
High School Diploma -
Gallatin High School
Gallatin, TN05.2019
Skills
- Customer service
- Stress management
- Multi-agency coordination (Police/Fire/EMS)
- Clear, calm verbal communication
- Active listening & information gathering
- Policy & procedure adherence
- Patient assessment fundamentals
- Public safety awareness
Certification
- Tennessee Department of Health - EMT
- National Registry of Emergency Medical Technicians (NREMT) - EMT
- American Heart Association (AHA) - BLS Provider
LANGUAGES
English
Timeline
Telecommunicator
Sumner County Emergency Communications Center
09.2023 - Current
Residential Service Apprentice Electrician
Hiller Plumbing, Heating, Cooling, & Electrical
12.2022 - 09.2023
Customer Service Associate
Lowe’s
10.2020 - 12.2022
Emergency Medical Technician (EMT) Certificate -
Volunteer State Community College
High School Diploma -
Gallatin High School