Jacob Dolph
Memphis
Summary
Dynamic professional with a proven track record at Sam’s Club, adept in customer service and heavy lifting, showcasing exceptional organizational skills and physical stamina. Excelled in enhancing operational efficiency and customer satisfaction, leveraging strong interpersonal communication and problem-solving abilities. Achieved notable improvements in order accuracy and safety protocols, contributing to a positive and productive work environment.
Knowledgeable Personal Shopper . Possesses valuable experience in delivering personalized shopping experiences and exceeding client expectations. Demonstrated strong communication and organizational skills.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Experienced with operating forklifts in fast-paced environments, ensuring smooth material handling and efficient operations. Delivers consistent performance by maintaining equipment and adhering to safety guidelines. Knowledge of warehouse management and logistics coordination.
Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Known for teamwork and reliability, adapting to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
07.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Line Captain
FedEx
11.2023 - 06.2024
- Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
- Upheld company values with unwavering professionalism and dedication to excellence in all aspects of line captaincy.
- Enhanced safety protocols by conducting regular training sessions and drills for all line staff members.
- Collaborated with fellow Line Captains to share best practices and improve overall operational performance within the company.
- Streamlined reporting processes, reducing paperwork errors while increasing accuracy of information shared between departments.
- Improved crew efficiency by streamlining communication and clearly defining responsibilities for each team member.
Team Leader
Firehouse Subs
03.2022 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Warehouse Packer
Sam’s Club
09.2021 - 03.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Operated tape machines, scales and label printers to package items correctly.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Warehouse Forklift Operator
Sam’s Club
09.2021 - 03.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Cashier
Firehouse Subs
05.2016 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
HopeWorks
Memphis, TN03.2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Product expertise
- Physical stamina
- Lift up to 260 pounds
- Verbal and written communication
- Car maintenance
- Strong interpersonal skills
- Vendor engagement
- Order coordination
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Multitasking
- Organizational skills
- Team building
- Analytical thinking
- Conflict resolution
- Active listening
- Task prioritization
- Interpersonal communication
- Stock management
- Written communication
- Teamwork
Timeline
Personal Shopper
Walmart
07.2024 - Current
Line Captain
FedEx
11.2023 - 06.2024
Team Leader
Firehouse Subs
03.2022 - 11.2023
Warehouse Packer
Sam’s Club
09.2021 - 03.2022
Warehouse Forklift Operator
Sam’s Club
09.2021 - 03.2022
Cashier
Firehouse Subs
05.2016 - 08.2021
GED -
HopeWorks
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