Jacob Duffer
Gallatin,TN
Summary
Dynamic Case Manager with a proven track record at Sumner County Recovery Court, excelling in client advocacy and care coordination. Enhanced client engagement strategies, leading to increased satisfaction rates. Skilled in crisis intervention and documentation, I effectively streamline service delivery while fostering strong relationships within the community.
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Sumner County Recovery Court
08.2025 - Current
- Assessed client needs to develop personalized care plans and resource allocations.
- Coordinated multidisciplinary team meetings to streamline service delivery and enhance communication.
- Monitored client progress and ensured adherence to treatment protocols and guidelines.
- Facilitated access to community resources, providing clients with essential support services.
- Implemented process improvements that enhanced efficiency in case documentation and tracking systems.
- Led initiatives to improve client engagement strategies, increasing overall satisfaction rates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Independent Contractor/Delivery
DoorDash
09.2024 - Current
- Navigated delivery routes efficiently to ensure timely arrivals.
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers to confirm order details and address inquiries.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Collected payments and processed transactions accurately, adhering to company protocols.
- Resolved customer complaints effectively, enhancing overall satisfaction with services provided.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
Addiction Recovery Volunteer
HCM, MFHM, CR and Many More
02.2021 - Current
- Assisted in organizing community events, enhancing participant engagement and attendance.
- Collaborated with team members to develop outreach strategies, increasing volunteer recruitment efforts.
- Supported logistical coordination for events, ensuring smooth operations and timely execution of tasks.
- Maintained accurate records of volunteer hours and activities, contributing to effective program evaluation.
- Provided training to new volunteers on roles and responsibilities, fostering a supportive team culture.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
GED -
Adult Education Center
Gallatin05.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Conflict resolution
- Decision-making
- Positive attitude
- Client advocacy
- Care coordination
- Community resources
- Community outreach
Certification
- Certified Peer Recovery Specialist, State of TN
Timeline
Case Manager
Sumner County Recovery Court
08.2025 - Current
Independent Contractor/Delivery
DoorDash
09.2024 - Current
Addiction Recovery Volunteer
HCM, MFHM, CR and Many More
02.2021 - Current
GED -
Adult Education Center