Jacob Forrest
Nashville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. A leader by example, never one to shy away from a hands-on approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Capable of helping build from the ground up.
Overview
15
15
years of professional experience
Work History
General Manager
Consider It Flowers
09.2020 - 07.2025
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Uber Partner
Uber
01.2016 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Accepted and processed fares.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Delivery Driver
Amazon
03.2020 - 09.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
Driver
Mid South Express
03.2014 - 08.2016
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Assistant Manager
Dicks Sporting Goods
09.2010 - 02.2014
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Counseling Psychology
Union University
Jackson, TNHigh School Diploma -
Pioneer Christian Academy
Nashville, TNSkills
- Staff development
- Operations management
- Performance monitoring
- Incidents management
- Staff management
- CSS
- Project leadership
- Inventory management
- Process flows
- Problem-solving
- Schedule management
- Process improvement
Accomplishments
- Promoted to General Manager of Operations after 2 years with Consider it Flowers.
- Helped grow Consider it Flowers from running out of a house into a fully - functional On-Demand Delivery Service
- Promoted to Department Lead after 2 years with Dick's Sporting Goods
- Promoted to Assistant Manager in less than 1 year later at Dick's Sporting Goods
- Multi-faceted employee at Mid South Express with forklift and dispatch certification
Timeline
General Manager
Consider It Flowers
09.2020 - 07.2025
Delivery Driver
Amazon
03.2020 - 09.2020
Uber Partner
Uber
01.2016 - Current
Driver
Mid South Express
03.2014 - 08.2016
Assistant Manager
Dicks Sporting Goods
09.2010 - 02.2014
No Degree - Counseling Psychology
Union University
High School Diploma -
Pioneer Christian Academy
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