Jacob Johnson
Johnson City
Summary
Proactive team leader with strong skills in training and development, contributing innovative solutions to improve customer engagement and operational efficiency. Known for fostering a collaborative environment and driving team success through effective communication and analytical thinking.
Overview
5
5
years of professional experience
Work History
Recruit
United States Naval Service
Great Lakes
09.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Front Desk Receptionist
Woodspring Suites Hotel
Johnson City
10.2024 - 08.2025
- Managed front desk operations to ensure smooth check-in and check-out processes for guests.
- Maintained accurate record-keeping of guest information and transactions in hotel systems.
- Assisted in training new front desk staff on procedures and customer service standards.
- Executed phone system administration tasks, managing call routing and messages.
Assistant Store Manager
Rue 21
Kingsport
09.2022 - 10.2024
- Trained staff on sales techniques and product knowledge to enhance customer service quality.
- Implemented visual merchandising strategies that improved store presentation and customer engagement.
- Enhanced customer engagement initiatives through loyalty programs and personalized service.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Manager
Wingstop Restaurant
Kingsport
04.2021 - 09.2022
- Resolved operational issues promptly to maintain service quality and customer satisfaction.
- Ensured compliance with health and safety regulations during food preparation and service.
- Supported performance management processes through regular employee evaluations.
- Executed inventory management strategies to minimize waste and optimize stock levels.
Education
Associate of Applied Science - Psychology
Northeast State Community College
Blountville, TNSkills
- Customer service
- Problem solving
- Training & Development
- Analytical and critical thinking
- Multitasking Abilities
- Time management
Timeline
Recruit
United States Naval Service
09.2025 - 12.2025
Front Desk Receptionist
Woodspring Suites Hotel
10.2024 - 08.2025
Assistant Store Manager
Rue 21
09.2022 - 10.2024
Assistant Manager
Wingstop Restaurant
04.2021 - 09.2022
Associate of Applied Science - Psychology
Northeast State Community College