Jacob Kress
Nashville,TN
Summary
Versatile and results-oriented professional with experience at Allegiant Human Services, adept in disability awareness and customer service. Excelled in enhancing client well-being and tenant satisfaction through proactive problem-solving and staff training. Consistently surpassed sales targets, demonstrating exceptional teamwork and loss prevention skills.
Overview
7
7
years of professional experience
Work History
Direct Support Professional Caregiver
Allegiant Human Services
03.2023 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Assistant Property Manager/Maintenance Technician
Silk and Stewart
05.2023 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Retail Sales Associate/ Assistant Department Manager
JCPenney and H&M
01.2018 - 06.2023
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Bachelor of Science - Business Management With Focus in Marketing And HR
Indiana University of Pennsylvania
Indiana, PA05.2022
Skills
- Disability awareness
- Customer service
- Staff training and development
- Persoanlized care
Timeline
Assistant Property Manager/Maintenance Technician
Silk and Stewart
05.2023 - 02.2024
Direct Support Professional Caregiver
Allegiant Human Services
03.2023 - 12.2024
Retail Sales Associate/ Assistant Department Manager
JCPenney and H&M
01.2018 - 06.2023
Bachelor of Science - Business Management With Focus in Marketing And HR
Indiana University of Pennsylvania
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