Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Timeline
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Jacob Matt

Nashville

Summary

Results-oriented program and product executive leader with extensive expertise in strategic operations and crisis management. Proven track record of reducing incident rates by implementing innovative safety protocols, coordinating complex projects, and enhancing operational efficiency in dynamic environments. Committed to delivering data-driven solutions while fostering collaborative team cultures to drive excellence and impactful results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Program Manager, Air Science & Tech, Amazon Air

AMAZON.COM
NASHVILLE
07.2024 - Current
  • Created and directed a technology roadmap to establish a new carrier fleet of seven long-haul cargo aircraft, managing all cross-functional team project plans.
  • Delivered the fastest, fully operational, intercontinental fleet in Amazon history: 82 days vs. the industry norm of 8-12 months.
  • Directed technical development and science modeling across Amazon Air’s 95+ aircraft, delivering cutting-edge operational tools for internal and external stakeholders.
  • Launched four high-impact data validation systems and three cost-reduction tools within 12 months, significantly improving cost-efficiency, reliability, and customer satisfaction.
  • Led the development, coordination, and execution of a multi-dimensional trade show expedition showcasing technical tools, safety mitigation programs, network operations and disruption mitigation centers, and subject matter expertise to senior leaders.

Senior Program Manager, Large Scale Crisis Events

AMAZON.COM
Nashville
01.2021 - 07.2024
  • Developed Amazon’s first enterprise-wide safety and risk mitigation program for Last Mile delivery during large-scale crisis events, cutting incident rates by 99%.
  • The program served 180,000 delivery drivers across 1,500 global delivery locations in 15 countries.
  • Developed 21 standard operating procedures for cross-functional crisis management events across 7 network-wide business lines.
  • Procedures reduced time to action by 73% while navigating legal constraints across three third-party delivery partner models.
  • Created and launched a communications strategy to deliver near-instantaneous safety messaging during crisis events.
  • The program averages over 100K direct-to-associate communications per week, and over 300K per week during a large-scale crisis event.
  • The system is able to track over 22,000 input sources in real time to ingest, analyze, and foster timely communication on risk mitigation actions.
  • Recognized as Person Most Qualified (PQM) by the Amazon legal team, I participated in 34 discovery proceedings and 3 high-profile cases.

Current Operations Director

United States Marine Corps
Doral
06.2017 - 10.2020
  • Directed long-term strategic growth and commanded seven multi-functional teams for a 15,000-member organization.
  • Strategic growth led to a 300% increase in available U.S. government strategic maritime assets.
  • Devised a 10-year strategy to combat illicit narcotics and human trafficking throughout Central and South America, the Caribbean Sea, and the Eastern Pacific and Western Atlantic Oceans.
  • The strategy reduced narcotics by 5% and trafficking by 10% in the first two years.
  • Directed a 24-member planning team to accelerate drug interdiction efforts in Central and South America, improving maritime interception rates by 33%.
  • Trained a specialized team of 30 leaders to manage enterprise-level strategic goals across 40+ international and domestic locations.
  • Developed internal and third-party communication and control systems, reducing staff workload by 30%.
  • Led a team of 115 specially selected leaders to analyze natural disasters and mitigate human suffering across the Caribbean and Central America.

Chief of Staff

United States Marine Corps
Kuwait, Iraq, Bahrain, Jordan
01.2015 - 01.2016
  • Led and held direct responsibility for 2,400 team members across five nations.
  • Managed 100+ operations, orchestrated team collaboration to meet 100% of customer requirements, and addressed high-risk challenges at 8 austere sites and pop-up locations.
  • Managed a $1B budget and oversaw 10,000+ flight hours in six months across critical aviation and ground support operations.
  • Improved cross-level executive coordination, increasing project delivery performance by 67%.
  • Launched a performance recognition program and earned over 40 awards for innovation and mission excellence.
  • Eliminated communication gaps between executive leadership, four senior directors, and eight senior managers to promote accountability and set expectations.

Chief Executive/Managing Director

United States Marine Corps
Various Locations
06.2008 - 12.2014
  • Selected from the top 7% of peers to lead 400 personnel and manage over $1 billion in aircraft and assets.
  • Provided strategic direction and guidance to a staff of 15 direct reports to lead and supervise all operational requirements and workload prioritization in Afghanistan, Iraq, and aerial fire-fighting in California.
  • Conducted crucial cross-training, provided aviation support to the President of the United States, and delivered resources to strategic U.S. Marine Corps public relations programs.
  • Developed supply, acquisition, and repair initiatives to attain unprecedented readiness levels of 82%, a 17% improvement over the industry norm, while simultaneously supporting a 25% increase in demand with only 75% of the normally allotted assets.
  • Extensive maritime operations planning, and experience participating in three long-term development and execution cycles.

Education

Master of Arts - National Security and Strategic Studies

US NAVAL WAR COLLEGE
Newport, RI

Master of Science - Strategic Studies and Organizational Leadership

US MARINE CORPS WAR COLLEGE
Quantico, VA

Bachelor of Arts - Pre-medical/Zoology

LOUISIANA STATE UNIVERSITY
Baton Rouge, LA

Skills

  • Organizational Leadership
  • Maritime Operations
  • Microsoft Suite
  • Technical Program Management
  • Agile Methodologies
  • Waterfall Methodologies
  • PMO Manager
  • Operational Readiness

Affiliations

  • Accomplished traveler, never afraid to go somewhere new.
  • Fitness obsessed
  • Incessant reader and learner

Accomplishments

  • Chief of Naval Operations Safety Award

Certification

  • Commercial Aircraft Pilot, Fixed and Rotory Wing
  • Certified Instructor
  • Crew Resource Management Instructor

Timeline

Senior Program Manager, Air Science & Tech, Amazon Air

AMAZON.COM
07.2024 - Current

Senior Program Manager, Large Scale Crisis Events

AMAZON.COM
01.2021 - 07.2024

Current Operations Director

United States Marine Corps
06.2017 - 10.2020

Chief of Staff

United States Marine Corps
01.2015 - 01.2016

Chief Executive/Managing Director

United States Marine Corps
06.2008 - 12.2014

Master of Arts - National Security and Strategic Studies

US NAVAL WAR COLLEGE

Master of Science - Strategic Studies and Organizational Leadership

US MARINE CORPS WAR COLLEGE

Bachelor of Arts - Pre-medical/Zoology

LOUISIANA STATE UNIVERSITY

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