Jacob Miller
Cookeville
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at improvising, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
Work History
Manager
Ralph's Donut Shop
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Librarian
Tennessee Tech University Bands
09.2023 - 05.2024
- Catalogued and organized music, materials and other documents for proper band library management.
- Maintained a high level of customer service to fellow students addressing and resolving their concerns or complaints in a timely manner.
- Prepared and distributed sheet music for upcoming performances.
Store Manager in Training
Hibbett Sports Store
06.2021 - 08.2021
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
Cashier
Lowe's
06.2020 - 08.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Music Performance
Tennessee Technological University
Cookeville, TN05-2024
Skills
- Customer service
- Team leadership
- Decision-making
- Task delegation
- Goal setting
- Shift scheduling
- Schedule preparation
Timeline
Librarian
Tennessee Tech University Bands
09.2023 - 05.2024
Manager
Ralph's Donut Shop
03.2022 - Current
Store Manager in Training
Hibbett Sports Store
06.2021 - 08.2021
Cashier
Lowe's
06.2020 - 08.2020
Bachelor of Arts - Music Performance
Tennessee Technological University
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