Results-driven QA Engineer with strong test case design, regression testing, and defect tracking skills. Proven ability to enhance software quality and drive impactful release management for security-focused SaaS platforms.
Overview
6
6
years of professional experience
Work History
QA Engineer | Product Operations
Dispel
Remote
06.2022 - 01.2026
Led QA efforts for business-critical features on a security-focused SaaS platform.
Designed and maintained comprehensive manual test cases and regression suites.
Defined critical test scenarios for automation, collaborating with engineers to cover high-risk workflows.
Coordinated release validation with engineering, product, and operations to ensure production readiness.
Utilized Jira for defect tracking, release management, and prioritization based on severity.
Developed customer-facing documentation, demo videos, and internal guides to support feature launches.
IT Technician
Shenandoah Technology Systems
Woodstock
12.2021 - 06.2022
Delivered on-site and in-office technical support for Windows systems, networking, printers, and peripherals.
Diagnosed and resolved diverse hardware, software, and connectivity issues for business and individual clients.
Operations | QA Technician
Berryville Holdings
Remote
02.2020 - 10.2021
Executed structured manual testing for networking and VPN software in controlled environments.
Reported defects using Jira and documented workflows in Confluence.
Developed and maintained virtual customer environments on AWS for thorough testing and validation.
Education
Associate of Applied Science - Information Technology
Laurel Ridge Community College
Middletown, VA
05-2019
Skills
Test case design and regression testing
Defect tracking and release management
Software quality assurance
Customer documentation
Cloud services: AWS and Azure
PostgreSQL database management
References
References available upon request.
Timeline
QA Engineer | Product Operations
Dispel
06.2022 - 01.2026
IT Technician
Shenandoah Technology Systems
12.2021 - 06.2022
Operations | QA Technician
Berryville Holdings
02.2020 - 10.2021
Associate of Applied Science - Information Technology