Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Nates

Nashville

Summary

Results-driven QA Engineer with strong test case design, regression testing, and defect tracking skills. Proven ability to enhance software quality and drive impactful release management for security-focused SaaS platforms.

Overview

6
6
years of professional experience

Work History

QA Engineer | Product Operations

Dispel
Remote
06.2022 - 01.2026
  • Led QA efforts for business-critical features on a security-focused SaaS platform.
  • Designed and maintained comprehensive manual test cases and regression suites.
  • Defined critical test scenarios for automation, collaborating with engineers to cover high-risk workflows.
  • Coordinated release validation with engineering, product, and operations to ensure production readiness.
  • Utilized Jira for defect tracking, release management, and prioritization based on severity.
  • Developed customer-facing documentation, demo videos, and internal guides to support feature launches.

IT Technician

Shenandoah Technology Systems
Woodstock
12.2021 - 06.2022
  • Delivered on-site and in-office technical support for Windows systems, networking, printers, and peripherals.
  • Diagnosed and resolved diverse hardware, software, and connectivity issues for business and individual clients.

Operations | QA Technician

Berryville Holdings
Remote
02.2020 - 10.2021
  • Executed structured manual testing for networking and VPN software in controlled environments.
  • Reported defects using Jira and documented workflows in Confluence.
  • Developed and maintained virtual customer environments on AWS for thorough testing and validation.

Education

Associate of Applied Science - Information Technology

Laurel Ridge Community College
Middletown, VA
05-2019

Skills

  • Test case design and regression testing
  • Defect tracking and release management
  • Software quality assurance
  • Customer documentation
  • Cloud services: AWS and Azure
  • PostgreSQL database management

References

References available upon request.

Timeline

QA Engineer | Product Operations

Dispel
06.2022 - 01.2026

IT Technician

Shenandoah Technology Systems
12.2021 - 06.2022

Operations | QA Technician

Berryville Holdings
02.2020 - 10.2021

Associate of Applied Science - Information Technology

Laurel Ridge Community College
Jacob Nates