Jacob Norris
Memphis
Summary
Hard working and motivated with experience in high-pressure environments, including Fleming's Prime Steakhouse, Peabody Hotel, and Wolfchase Hyundai. Proven ability to elevate guest service and experience by providing excellent service, and having a motivated attitude. Skilled and effective in multitasking, concentration and organization. Skilled in teamwork and maintaining a clean workspace. Attentive to consistently delivering quality service and results while also training others to uphold high standards. Eager to learn new skills and positions in all aspects of the service industry.
Overview
6
6
years of professional experience
Work History
Back Waiter
Fleming's Prime Steakhouse & Wine Bar
05.2023 - Current
- Support needs of Servers and guests overall.
- Deliver bread and water to each guest/ table upon arrival. Deliver/expo guests food ( apps, salads, entrees, sides, extras, desserts). Bus tables/bar. Clear and reset tables upon guests leaving.
- Maintain our restaurants standards by keeping an organized and clean workspace during shifts.
- Pay close attention to restaurants events by providing extra service and support during banquets and private parties.
- Effectively managing multiple tasks at once, considering a timely manner of each responsibility/ task and maintaining high level service.
- Maintain a professional appearance and attitude throughout each shift, contributing to a welcoming environment for all guests.
- Enhance our customers satisfaction and reduce our wait times by quickly clearing tables and resetting them for new guests.
- Advanced to lead back waiter/ trainer for providing excellent service and showing great work ethic.
Server Assistant
Peabody Hotel
11.2022 - 05.2023
- Greeted customers warmly to provide exceptional customer service and maintain hotel standards.
- Bussed tables between courses, loaded and unloaded trays to provide clear tables during service.
- Used multitasking skills to manage multiple responsibilities at one time, ensuring a smooth flow of service.
- Maintained a clean and organized dining area by sweeping floors, wiping tables, and picking up any trash.
- Delivered guest orders upon readiness, paying attention to seat numbers, modifications, and with attention and accuracy.
- Kept a close eye on customers to spot any guests leaving to be able to clear tables for future guests and reservations.
Car Detailer
Wolfchase Hyundai
02.2022 - 11.2022
- Completed different types of washes and services that include vacuuming interiors, shampooing carpets, degreasing engines, polishing tires/ rims , applying wax coatings to exterior of vehicles, etc.
- Maintained a clean and organized work space, making sure to complete all tasks to ensure and provide excellent cleaning services to customers vehicles.
- Delivered consistent service while working on many different makes/models of vehicles within tight deadlines.
- Used time management skills to guarantee completion of all vehicles and their services by their deadlines. Worked on multiple vehicles at a time without affecting quality or efficiency.
- Collected and disposed of trash in vehicles console spaces, under seats, trunk spaces etc.
- Maintained car detailing equipment and supplies daily.
- Improved the customers vehicle appearance with the use of professional equipment and products.
Crew Member
Burger King
03.2021 - 10.2021
- Worked front counter, drive-thru and other areas/ positions.
- Took orders, prepared meals, and collected payments from customers.
- Demonstrated strong multitasking skills, handling multiple orders at once, without affecting quality or efficiency.
- Worked well with teammates and accepted corrections/re direction from management team when needed.
- Communicated with team members to complete orders.
Crew Member Cook
McDonald’s
03.2019 - 03.2021
- Handled high-pressure situations, maintained cook/chef position during rush periods while continuing to deliver best quality and service.
- Maintained a clean and organized kitchen environment for food safety and standards.
- Worked in fast-paced environment with great sense of urgency to serve guests quickly.
- Prepared food items according to recipe and modifications to achieve quality and consistency.
- Completed all cleaning tasks at end of each shift to standard.
Education
High School Diploma -
Port Jervis Senior High School
Port Jervis, NY08.2021
Skills
Teamwork
Multitasking
Customer service
Communication
Following directions
Completing tasks thoroughly
Hard driven/motivated
Timeline
Back Waiter
Fleming's Prime Steakhouse & Wine Bar
05.2023 - Current
Server Assistant
Peabody Hotel
11.2022 - 05.2023
Car Detailer
Wolfchase Hyundai
02.2022 - 11.2022
Crew Member
Burger King
03.2021 - 10.2021
Crew Member Cook
McDonald’s
03.2019 - 03.2021
High School Diploma -
Port Jervis Senior High School
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