Jacob Smith
Estill Springs
Summary
Customer Manager offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier Associate
USPS
02.2025 - Current
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Front End Associate
Walmart
11.2023 - Current
- Served in multiple positions including Cashier, Customer Service Representative, and Recovery Assistant, consistently delivering top-notch customer service
- Assisted in various store functions, including Front End operations, stock room management, and customer service desk support
- Responded to customer inquiries about product locations and provided in-depth product information
- Conducted comprehensive training sessions for new employees on POS systems, company policies, and membership offers
- Responsible for store opening duties, including cash drawer counts and equipment checks
- Collaborated with loss prevention to monitor high-risk areas, contributing to cost savings for the company
Water Mitigation Technician
Arcus Restoration
11.2023 - 01.2025
- Communicated with insurance agencies and home owners on scope of work,budget,deductible, and scheduling
- Adhered to EPA and OSHA regulations.
- disinfected and removed water related loss from CAT 1-3
- Trained new employees and temps on OSHA regulations and safety procedures
Distribution Associate
Academy Sports Distribution
11.2021 - 09.2022
- Prepared secure and organized shipping boxes, pallets, and crates efficiently
- Conducted truck unloading, product checks, and applied warehouse tags
- Utilized RF scanners to track merchandise movements accurately
- Reviewed and followed pick sheets to prepare, pack, and scan orders
- Operated heavy equipment and machinery safely, including forklifts, pallet runners, pallet jacks, and palletizers
- Achieved a 25% improvement in delivery accuracy and reduced order processing time by 15%
- Successfully managed 1,086 shipments with a 99% safety rating within one year
- Ensured the accuracy of deliveries by loading and unloading supplies and materials and conducting product verification and sorting
Customer service associate
Lowes
04.2021 - 07.2021
- Educated customers on product and service offerings, providing exceptional assistance
- Unboxed new merchandise and maintained attractive and organized displays to promote products
- Managed merchandise placement and restocking to optimize store organization
- Operated various saws (jig, circular, table) to cut lumber to customer specifications
- Oversaw unloading and arrangement of lumber from delivery trucks based on grade and size
- Utilized forklifts for efficient picking of customer orders in bulk areas
- Designed decks and provided labor and material cost estimates for customers
Lumber Associate
Lowes
04.2020 - 08.2020
- Supported customer service goals through friendly, knowledgeable, and positive communication
- Delivered fast, friendly, and knowledgeable service, addressing routine questions and service complaints
- Informed customers about special pricing opportunities and company offerings
- Consistently met and exceeded productivity targets through top-notch customer service
- Managed cash transactions and balanced cash drawer daily according to prescribed guidelines
- Organized tasks, met deadlines, and identified trends and issues in account and service histories
- Provided valuable customer feedback to marketing teams and assisted in decision-making
- Trained new hires on products, software, operational best practices, and store protocols, reducing process gaps
Education
Associates Of Science -
Motlow State
Lynchburg, Tn01.2021
Skills
- Excellent computer proficiency
- Strong time management skills
- Effective money management
- Hardware and equipment operation
- Conflict resolution
- Active listening
- Confidentiality
- Dependability
- Mold remediation
- Team collaboration
- System monitoring
- Software troubleshooting
- Customer support
Certification
Xactimate Level One, Xactimate, 2023
Timeline
Rural Mail Carrier Associate
USPS
02.2025 - Current
Water Mitigation Technician
Arcus Restoration
11.2023 - 01.2025
Front End Associate
Walmart
11.2023 - Current
Distribution Associate
Academy Sports Distribution
11.2021 - 09.2022
Customer service associate
Lowes
04.2021 - 07.2021
Lumber Associate
Lowes
04.2020 - 08.2020
Associates Of Science -
Motlow State
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