Jacob Phillips
Manchester
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
9
9
years of professional experience
Work History
Cashier 2020-2022
Publix
10.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Staff Member 2022-current
Publix
10.2018 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
Front Service Clerk 2018-2020
Publix Grocery Store
10.2018 - Current
- Offered customers carry-out service at completion of transaction
- Greeted customers promptly and responded to questions
- Worked closely with front-end staff to assist customers
- Built and maintained productive relationships with employees
- Processed sales transactions to prevent long customer wait times
- Checked personal identifications during alcohol and tobacco sales
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Performed other duties as assigned by management
- Helped customers find specific products, answered questions, and offered product advice
- Delivered high level of customer service to patrons using active listening and engagement skills
- Learned roles of other departments to provide coverage and keep store operational
- Provided excellent customer service by responding to customer inquiries promptly and professionally
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions
Pizza Delivery Driver
Pizza Hut
06.2016 - 10.2019
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
- Picked up meals from local restaurants and dropped off at residential and business customer locations
- Issued sales promotion materials to customers to boost sales
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Loaded delivery vehicle with orders and ensured accuracy of order items
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction
- Assisted customers with questions or complaints regarding their orders
- Delivered pizza to customers in a timely manner while adhering to traffic laws
- Collaborated with team to deliver timely service of items
- Prepared dough and sauce for pizzas according to recipes
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions
- Rotated stock items so that oldest product was used first
- Maintained clean and orderly appearance throughout kitchen and dining area
- Modified standard recipes to address customer requests for substitutions or allergen concerns
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices
- Sanitized workstation at end of shift to prevent foodborne illnesses
- Handled customer orders in a timely manner, ensuring accuracy of order
Education
High School Diploma -
Coffee County Central High School
Manchester, TN05.2008
Skills
- Returns processing
- Professionalism and courtesy
- Office Accounting
- Dependability and reliability
- Patience and empathy
- Customer assistance
- Conflict resolution
- Cash drawer balancing
- Refunds and exchanges
- Daily reporting
- Microsoft Excel knowledgable
Timeline
Cashier 2020-2022
Publix
10.2018 - Current
Customer Service Staff Member 2022-current
Publix
10.2018 - Current
Front Service Clerk 2018-2020
Publix Grocery Store
10.2018 - Current
Pizza Delivery Driver
Pizza Hut
06.2016 - 10.2019
High School Diploma -
Coffee County Central High School
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