Jacqueline DeGraf
Clarksville
Summary
Dynamic Clinic Manager with 20 years experience in the US Army, excelling in clinical management and operations leadership. Proven track record in enhancing patient satisfaction through quality control measures and effective staff training. Skilled in HIPAA compliance and critical thinking, driving improvements in healthcare delivery and regulatory adherence.
Overview
15
15
years of professional experience
Work History
Clinic Manager
US Army
Fort Drum, NY
08.2024 - Current
- Managed daily clinic operations to ensure efficient patient flow and care delivery.
- Oversaw scheduling and coordination of patient appointments to maximize staff utilization.
- Implemented quality control measures to enhance service delivery and patient satisfaction.
- Trained and mentored clinical staff on best practices and compliance procedures.
- Led efforts in maintaining regulatory compliance and accreditation standards for healthcare services.
Assistant Inspector General
US Army
Honolulu, HI
07.2021 - 08.2024
- Conducted inspections to ensure compliance with Army regulations and policies.
- Collaborated with cross-functional teams to address identified issues and implement corrective actions.
- Assisted in developing training materials for staff on inspection protocols and standards.
- Analyzed inspection data to identify trends and recommend improvements to processes.
- Coordinated audits and evaluations, ensuring adherence to quality assurance standards across operations.
Operations Assistant
US Army
Fort Stewart, GA
07.2019 - 07.2021
- Supported daily operations by coordinating logistics and supplies for training exercises.
- Assisted in maintaining accurate records of equipment inventory and personnel assignments.
- Contributed to process improvements by identifying inefficiencies in workflow procedures.
- Facilitated communication between various departments to ensure operational readiness.
- Managed day-to-day department operations with effective workflow coordination.
- Prepared and delivered operational performance reports to inform upper management.
Emergency Room Manager
US Army
Fort Wainwright, AK
07.2016 - 07.2019
- Managed emergency room operations, ensuring efficient patient flow and optimal resource utilization.
- Developed and implemented protocols to enhance patient care and safety standards.
- Led a multidisciplinary team in triaging patients and prioritizing critical cases effectively.
- Coordinated training programs for staff on emergency procedures and best practices.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Managed budget allocations for the Emergency Room, reducing costs without compromising quality of care.
EMT-Basic
US Army
Fort Campbell, KY
03.2011 - 07.2016
- Administered first aid and basic life support to patients in emergency situations.
- Collaborated with medical personnel to ensure efficient patient care during transport.
- Conducted thorough assessments to determine patient conditions and necessary interventions.
- Maintained medical equipment and supplies, ensuring readiness for emergency response.
- Documented patient care reports accurately, maintaining compliance with military standards.
- Evaluated patient histories to assess and prioritize levels of care.
Education
MBA - Project Management
American Military University
Charles Town, WV08.2025
Bachelor of Science - Public Health
American Military University
Charles Town, WV08.2022
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Operations management
- Records management
- Critical thinking
Timeline
Clinic Manager
US Army
08.2024 - Current
Assistant Inspector General
US Army
07.2021 - 08.2024
Operations Assistant
US Army
07.2019 - 07.2021
Emergency Room Manager
US Army
07.2016 - 07.2019
EMT-Basic
US Army
03.2011 - 07.2016
MBA - Project Management
American Military University
Bachelor of Science - Public Health
American Military University