Jacqueline McShane
Memphis,TN
Summary
To work with a professional company that is characterized by greatness in all aspects, helping one to become more effective in a pursuit of achieving functional excellence, and thus obtain maximum job satisfaction and experience optimum growth both professionally and personally. Enthusiastic [Job Title] motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
PATIENT COORDINATOR
Saint Francis Hospital
2021.09 - Current
- Intake patients and register them to be seen
- Scheduled appointments
- Verified insurance
- Multiple lines
- Provided high quality care for each patient during their visit.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
SECURITY OFFICER
Allied Universal
2016.05 - 2021.07
- Maintain surveillance of premises by patrolling property, monitoring surveillance equipment and inspecting buildings and reserving access points
- Security Checks conducting badge checks, detect unauthorized items or activities
- Reporting by writing detailed outlining observations, incidents and actions taking during shifts
- Ensuring accurate documentation of security related activities
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Ocshner
2011.02 - 2016.04
- Data Entry, Schedule appointments, Filing, Daily rounds to make sure each room had towels, sheets and necessities for comfortable stay while getting treatment
- Sterilize environment by keeping rooms clean for each new patient
Education
BUSINESS -
Southwest Community College
Memphis, TN07.2017
HIGH SCHOOL DIPLOMA -
BOLTON HIGH SCHOOL
Arlington, TN12.2011
BETA CLUB -
Bolton High School
Arlington, TN12.2011
Skills
- Advanced typing speed up to 80 WPM
- Excellent communication skills, both oral and written
- Able to work under high pressure while maintaining professionalism
- Ability to adapt and work in a fast-paced environment
- Exceptional organizational skills
- Electronic Records Management
- Office Administration
- Multitasking ability Patient Outreach and Follow-Up
- Policy compliance
- Goal Setting
- Switchboard Operation
- Patient Assessment
- Patient Care Coordination
- Scheduling
- Filing and Recordkeeping
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Multitasking ability
- Customer Service
- Resource Management
Ethnicity
African American
Personal Information
Date of Birth: 10/18/91
Timeline
PATIENT COORDINATOR
Saint Francis Hospital
2021.09 - Current
SECURITY OFFICER
Allied Universal
2016.05 - 2021.07
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Ocshner
2011.02 - 2016.04
BUSINESS -
Southwest Community College
HIGH SCHOOL DIPLOMA -
BOLTON HIGH SCHOOL
BETA CLUB -
Bolton High School
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