Jacqueline Ramsey

Structural Heart Surgery Scheduler at Ballad Health CVA Heart Institute in Kingsport. Scheduled all TAVR, Watchman, Pascal and EVOQUE procedures. Scheduled pre-procedure workup's and notified Patient's of Preadmission Testing appointments and other testing appointment's. Updated TAVR and Watchman spreadsheets daily. Answered incoming calls and addressed Patient inquiries and concerns.

• Verified accuracy of patient information, including demographic data and insurance coverage details.
• Prepared and submitted clean claims to various insurance companies either electronically or by paper.
• Performed root cause analysis for denials/rejections received from insurance companies or other payers.
• Built relationships with Clients to ensure smooth workflow.
• Process payments from insurance companies.
• Fax/Mail Medical Records when requested from insurance companies and Attorney's.
• Prepare and submit Appeals when needed.
• Managed accounts receivable aging report ensuring accurate reconciliation of all transactions.

• Verified accuracy of patient information, including demographic data and insurance coverage details.
• Assisted with answering phone calls to provide requested billing information and took payments over the phone.
• Worked A/R reports sent from Supervisor and followed up on unpaid claims.
• Resolved patient billing issues and communicated with insurance carriers.

• Demonstrated strong organizational skills by managing multiple tasks simultaneously in an efficient manner.
• Demonstrated ability to work in a fast-paced environment while maintaining accuracy and efficiency.
• Provided exceptional customer service to guests, resolving any issues quickly and efficiently.
• Stocked supplies
• Worked cash registers and outside Drive-thru when needed.

• Utilized strong organizational skills to manage daily workflow for billing operations.
• Maintained accurate and complete billing system and process.
• Reviewed and posted daily payments.
• Demonstrated ability to identify errors or inconsistencies in data entry quickly and efficiently.
• Assisted billing team with other value-added projects.
• Verified accuracy of billing data and revised any errors.

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Provided a high level of customer service to all clients.
• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
• Processed payments received from customers via cash or credit card transactions accurately and efficiently.
• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
• Performed data entry and administrative duties such as filing, scanning documents, updating databases.
• Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
• Assisted with completion of forms or sign-in procedures.
• Maintained cleanliness and organization of public areas and conference rooms.
• Opened and closed main office in alignment with established security procedures.
• Monitored inventory levels of office supplies to ensure adequate stock was always available.

• Assisted with scheduling appointments for patients using computer software programs.
• Provided excellent customer service to a wide variety of patients, while adhering to strict confidentiality policies and procedures.
• Responded promptly and courteously to inquiries from various sources including phone calls, emails, letters.
• Registered patients by obtaining necessary and accurate financial and demographic information.
• Answered phone inquiries from patients regarding their healthcare needs.
• Assisted patients with insurance information and billing questions.
• Educated patients on their rights as well as available options for treatment or care.
• Referred patients to appropriate health care services or resources.

• Gathered and entered patient demographic information into hospital information system.
• Adeptly managed financial counseling activities including collecting payments, setting up payment plans and verifying insurance eligibility.
• Proficiently managed multiple tasks simultaneously while maintaining accuracy.
• Registered patients by obtaining necessary and accurate financial and demographic information.
• Created new patient charts to include personal and insurance information and reason for visit.
• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.

• Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
• Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
• Scheduled appointments and assisted with referrals.
• Verified patient information to ensure accuracy prior to appointment check-in.
• Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
• Verified and updated changes in patient, physician, or insurance to maintain proper billing.
• Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
• Communicated delays in appointments and offered rescheduling.
• Obtained proper authorization and identification prior to release of confidential medical records.
• Assisted patients with completing paperwork and understanding medical terminology.
• Processed payments and reconciled accounts.