Jacqueline Vaughan

• Built the organization's talent development function from an orientation-based program into a full organizational learning strategy, including leadership programs, onboarding resources, learning pathways, and performance support tools across all levels.
• Partnered with senior leadership to drive organizational alignment and strengthen team dynamics.
• Designed assessment-based programs using DISC, Enneagram, and StrengthsFinder to deepen self-awareness and improve cross-team collaboration.
• Sustained an NPS above 90 across all programs.

Training

• Certified Dale Carnegie Trainer across 3 ISO 9001-accredited programs; 150+ hours in the training room bi-annually.
• Customized facilitation and microlearning content for diverse client groups; achieved 92 VOC / 89 NPS.
• Delivered training focused on leadership, communication, sales, and interpersonal effectiveness.

Sales Coaching

• Ranked Top 10 globally in sales performance (2023) with consistent year-over-year growth across utility, government, financial services, manufacturing, and construction sectors.
• Recruited, coached, and developed 1st-year sales reps through onboarding, 30/60/90 day scorecards, and a custom sales playbook in the internal LMS.
• Applied EOS "right people, right seat" principles to build cohesive, high-performing teams.